LIS Customer Services Assistant x

Position

LIS Customer Services Assistant x 2 (18.5 hours per week). Learning and Information Services (LIS), Marriss House, Birkenhead.

• Deliver outstanding customer service to students, staff, and external visitors.
• Support the teaching, learning, and administrative functions of the university.
• Operate across LIS’s diverse service portfolio, which includes Library, IT, and Digital services.
• Assist with troubleshooting and resolving queries via service/helpdesk ticketing systems.
• Contribute to the smooth running of service desks and back‑office operations.

• Exceptional communication and interpersonal skills.
• Confident and adaptable, with a strong aptitude for IT systems and digital tools.
• Proven ability to work effectively within a team environment.
• Experience in a customer‑facing role, ideally within an educational or service‑focused setting.
• Exposure to troubleshooting and service desk/ticketing systems is highly desirable.

• Educated to A Level standard (or equivalent).
• Recent experience in a similar customer service environment.

We encourage applications from a diverse range of applicants.