Automotive Service Advisor

Join the vibrant team at Phil Long Ford of Raton as a Full Time Automotive Service Advisor and step into an exciting opportunity in the heart of Raton, New Mexico. Here, you'll become an integral part of a customer‑centric culture that prioritizes fun while achieving high performance. You will engage directly with customers, problem‑solving and ensuring they receive impeccable service, all while being surrounded by a supportive and energetic team.

With a competitive pay structure ranging from $30,000 to $55,000 per year (includes Base + Commission), your hard work and dedication will not only be recognized but rewarded.

This onsite position allows you to connect with customers face‑to‑face, creating lasting relationships and impacting their automotive experience. If you're ready to embrace a role that values integrity and fosters abundance, this is the perfect opportunity for you. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts.

Join us and start making a difference today!

As an Automotive Service Advisor at Phil Long Ford of Raton, you will play a key role in delivering exceptional service to our valued customers. You will greet clients with a warm smile, attentively listen to their vehicle concerns, and diagnose necessary services through thorough questioning and visual inspections. Your ability to prepare precise repair orders, provide accurate cost estimates, and explain services will be crucial in ensuring customer satisfaction.

You will schedule appointments, manage ongoing repairs, and efficiently communicate any changes or updates, always advocating for the customer's needs. Additionally, you will promote the importance of regular maintenance while handling complaints professionally. This dynamic position requires a balance of technical knowledge and strong interpersonal skills, as you will guide customers through their automotive journeys while maintaining the high standards of our energetic and customer‑focused culture.

Join us to make a lasting impact in the automotive service industry!

To excel as an Automotive Service Advisor at Phil Long Ford of Raton, certain skills and experience are essential. A background of six months to one year in a related field will equip you for success, complemented by your ability to read and interpret safety rules, operating instructions, and procedure manuals. Proficient communication is key, as you'll need to effectively address groups of customers and team members.

Mathematical aptitude is crucial as you will perform calculations involving rates, ratios, and percentages, along with basic algebra and geometry to create accurate estimates. You should possess strong reasoning skills to tackle diverse problems and apply common sense understanding in various situations.

Additionally, familiarity with software tools related to automotive service is vital, alongside preferred Automotive Service Excellence (ASE) Certifications and relevant manufacturer training. A valid driver's license and a commitment to maintaining high customer satisfaction standards will ensure you thrive in this dynamic role.

So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!