Customer Advocate Management Trainee

Here at Kia of Old Saybrook
, we strive to make every client a client for life. Happy employees make happy clients, and we reward individuals who are ready to work hard and stay motivated. Every employee at Kia of Old Saybrook is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

• 46k base salary
• Work with the latest technology
• Medical insurance options
• Paid vacation time
• 401k

• Navigate clients through the sales process, establishing trust and selling value throughout
• Assist customers in selecting a vehicle by asking questions and listening carefully to their responses
• Direct clients to online tools available for reviewing vehicle options, packages, features
• Prepare & present demo vehicles so latest technology is enabled & ready for display (Bluetooth, navigation, green fuel options, hybrid tools, etc.)
• Explain product performance and benefits
• Describe all optional equipment available for customer purchase
• Perform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles
• Work closely with Sales Manager on pricing tiers associated with different model & their respective technology options
• Prepare email collateral for clients in anticipation of scheduled appointments, making sure clients are informed before they walk into the dealership

• Strong written and verbal communication skills
• Able to build relationships with associates and clients, establishing long-term partnerships
• Outgoing and inviting personality, able to establish trust quickly
• Driven to achieve and to service clients