LAN Technician - USCG Academy

Overview

Job Title:

LAN Technician

Program/Agency:
United States Coast Guard Academy (USCGA)

Position:
Full-Time

Location:

New London, VT, onsite

Clearance:
Public Trust security clearance required

Benefits:
Health, Dental and Vision, 401(k), Flexible Spending Account (FSA), 11 Paid Federal Holidays, PTO, education reimbursement

Job :

The LAN Tech is the first point of contact for all IT-related inquiries and issues within the organization. They are responsible for providing timely, effective technical support, troubleshooting hardware, software, and network problems, and escalating complex issues to appropriate teams.

• Serve as first point of contact for all incoming IT support requests via phone, email, and ticket system across the USCGA's customer base (cadets, faculty, and staff).
• Troubleshoot network related issues and connectivity.
• Diagnose and resolve hardware (laptops, desktops, printers, mobile devices) and software issues across various platforms (e.g., Windows, Office 365).
• Log all issues and resolutions in the USCGA's ticketing system.
• Guide users through step-by-step problem-solving processes and provide clear, concise instructions to non-technical users.
• Manage user accounts, including password resets, access requests, and basic administration in Active Directory and other systems.
• Install, configure, and deploy new workstations, peripherals, and software, assisting with USCGA member onboarding and offboarding processes.
• Escalate complex or unresolved issues to Tier 2 support or specialized IT teams when necessary.
• Maintain and update a knowledge base with technical documentation, troubleshooting steps, and FAQs.
• Assist with managing IT inventory and tracking assets.

• Bachelor's Degree in Computer Science, Engineering, or related field.
• 3+ years of experience in design, implementation, maintenance, and operation of large complex IP communications networks and related equipment.
• Knowledge of automation and shell scripting.
• Familiarity with network monitoring tools.
• Knowledge of routing and IP protocols.
• Basic understanding of server virtualization for performing local tasks.
• Understanding of Firewall, Intrusion Detection System, IPSec, and VPN technologies and concepts.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:
Candidate must be able to function in general office environment.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.