Patient Services Associate CT; On-site - Bilingual ; English

Patient Services Associate

Location:

New London, CT (On-site)
• Full Time • $21.00/hr
• Bilingual Required (English & Spanish)

Posted 4 days ago – be among the first 25 applicants

The Patient Services Associate will serve as the first point of contact for patients, demonstrating exceptional customer service, professionalism, and the ability to multi‑task while managing a busy phone system. The role requires proficient data entry, confidentiality, and continuous improvement of job competencies. Other duties may be assigned as needed.

• Provide exceptional service to all patients, visitors, and callers
• Oversee a safe, efficient, and comfortable reception area
• Greet patients and visitors, assisting them appropriately
• Review schedules daily to ensure accuracy and fill appointment opportunities
• Schedule and reschedule appointments in accordance with CHC guidelines
• Collect, verify, update, and document patient demographics, insurance information, and forms
• Reconcile patient visits daily

• Verify active insurance coverage and update information as necessary
• Collect patient payments, balances, and copays
• Assist patients with payment plans and sliding fee applications, ensuring timeliness
• Complete end‑of‑day reporting and ensure records balance

• Answer, screen, and direct incoming calls; document in the EHR per CHC guidelines
• Ensure forms are completed accurately and scan into the EHR per CHC indexing protocols

• Consistently ensure and maintain patient confidentiality

• Escalate concerns to site leads/Operations Manager and offer improvement suggestions
• Support the manager in monitoring office supply inventory
• Meet and exceed assigned departmental goals
• Other duties and projects as assigned

• Associate’s degree in Medical Office or Medical Assistant or 2+ years of directly relevant experience
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Proven ability to multi‑task
• Problem‑solving and critical‑thinking skills
• Excellent organizational skills
• Preferred:
  Healthcare experience in Medical, Dental, or Behavioral Health
• Experience with Microsoft PowerPoint, Excel, Word (preferred)

• Full‑time role (40 hours); may include evenings, weekends, and one Saturday per month
• Minimal physical effort; must operate computer and telephone continuously
• Regular regional travel as necessary

• Health & Wellness
  • Medical plans with Health Spending and Flexible Spending Accounts
  • Health Reimbursement Arrangement Accounts
  • Dental and Vision Plans
  • Wellness Incentive Program
  • Life and Disability Insurance
  • Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet, and Homeowner’s Insurance, Legal Services
• Financial Success
  • 403(b) plan with a discretionary company match after 1 year
• Great Work Life Balance
  • Paid time off
  • Paid parental leave
  • Paid holidays
  • Employee Assistance Programs
• Professional and Educational Advancement
  • Tuition Reimbursement

Some benefits may not apply to part‑time, temporary, or per‑diem roles.

The Moses/Weitzman Health System delivers primary care to over 150,000 patients in Connecticut and extends specialty care to more than 2.5 million individuals nationwide. It supports underserved communities through research, education, and innovative initiatives.

• Community Health Center of New London
• City:
  New London
• State:
  Connecticut
• Time Type:
  Full Time

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Health Care Provider
• Industries:
  Hospitals and Health Care

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