Quick Lane Service Advisor

Whaling City Ford is seeking a dedicated Quick Lane Service Advisor to join our team in New London, CT. In this role, you will be the primary point of contact for customers seeking quick and efficient vehicle maintenance and repair services. You will assist customers by understanding their needs, providing service recommendations, and ensuring a seamless and positive experience throughout their visit.

• Greet customers promptly and professionally upon arrival.
• Listen carefully to customer concerns and accurately diagnose service needs.
• Provide clear explanations of recommended services and associated costs.
• Schedule appointments and manage workflow to maximize efficiency and customer satisfaction.
• Maintain strong knowledge of Quick Lane services, promotions, and warranty policies.
• Collaborate with technicians to ensure timely completion of repairs and maintenance.
• Process payments and generate necessary paperwork with accuracy.
• Maintain a clean and organized service advisor area.

• Previous experience in automotive service advising or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic knowledge of automotive systems and repairs is a plus.
• Proficiency with computer systems and software related to service management.
• Valid driver’s license.

• Competitive salary range of $40,000.00 - $60,000.00 per year, paid weekly.
• Comprehensive health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Employee discounts on vehicle services and parts.
• Opportunities for career growth and professional development.

Whaling City Ford is a trusted automotive dealership located in New London, CT, committed to providing exceptional service to our customers. We pride ourselves on our friendly and knowledgeable staff and our dedication to delivering quality vehicles and maintenance services. Join our team and be part of a company that values integrity, customer satisfaction, and community involvement.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, and local laws.