Volvo Auto Technician

Overview

Volvo Automotive Technician

Reports To:

Service Manager
Works Closely With:
Parts Department and Service Advisors

Position Summary:

We are seeking a skilled and motivated Volvo Automotive Technician to join our service team. This role is responsible for performing high-quality diagnostics and repairs while maintaining Volvo standards, efficiency, and exceptional customer satisfaction.

• Be ready to work no later than 8:00 AM. (Service Advisors arrive at 7:15 AM; early clock-in and vehicle pull-in is permitted)
• Perform test drives on all repairs.
• Take responsibility for comebacks within 30 days for the same concern. (No pay for workmanship-related errors)
• Return all warranty parts immediately after completing repairs.
• Perform Multimedia Inspections on every vehicle. (Counts toward NPS, STATURE, and Pinnacle metrics)
• Accurately flag all labor lines with actual working time. (Diagnosis, repair, inspections, etc.)
• Complete all Repair Orders with accurate “Cause” and “Correction” documentation.
• Maintain clean, organized work bays. (Scrap metal may be neatly stacked and set aside)
• Follow all Volvo and dealership repair procedures and standards.

• Valid driver’s license required.
• Team-oriented, flexible, and customer-focused.
• Ability to follow all company policies and procedures.
• Report all accidents or safety concerns immediately to management or HR.
• Maintain a professional appearance and a neat, safe work area.
• Strong communication skills and attention to detail.

• Clock on and off all working lines in Dealer Track (or current DMS). (Used to track efficiency relative to workload and skill level)
• Complete all required Volvo/SOA training in a timely manner.
• Perform Multimedia Inspections on all vehicles
  , regardless of mileage, age, or service request.
• Work respectfully and efficiently with Service Advisors and Parts Department.
• Productivity expectation: Each lift is expected to clock a minimum of 8 hours daily. (Actual days may vary based on workflow; downtime is actively minimized to support efficiency)

• Manufacturer-focused environment.
• Structured performance expectations.
• Team-based service department.
• Opportunity to grow with Volvo training and certifications.

At Secor Volvo/Lotus, we believe in fostering an inclusive workplace where everyone’s contributions are valued. We are an equal opportunity employer committed to diversity and providing a positive work culture.