1st shift Department Manager

1st Shift Department Manager – Distribution Center (DC)

Location:

New Lenox, IL

Role Overview:

• The Department Manager leads and supports assigned team members to meet business and operational objectives in safety, accuracy, production, and inventory control.
• Provides work direction and timely information to both the team and leadership to ensure overall operational success.

• Establish and execute plans that align with operational and organizational objectives.
• Ensure all team members follow standard operating procedures and guidelines for internal and regulatory compliance.
• Identify and resolve production or communication issues affecting operational success.
• Implement processes that ensure accurate inventory processing and delivery to customers.

• Ensure team members work safely and address behaviors or conditions increasing risk.
• Partner with Loss Prevention, DC, and network leaders to address safety or security concerns.
• Conduct safety training and provide proper tools and PPE to comply with internal and regulatory safety guidelines.

• Interview, onboard, and train team members.
• Provide tools and resources for individuals and the team to achieve performance objectives.
• Develop growth of all direct reports.
• Build a positive culture prioritizing engagement, recognition, open communication, respect, and trust.
• Address performance, attendance, behavior, and conduct issues through coaching and corrective action with HR.

• Use logic and reasoning to evaluate alternative solutions and make effective decisions.
• Maintain strong interpersonal and confidential communication skills.
• Manage time effectively balancing floor presence and office time.
• Participate in special projects and perform other duties as assigned.
• Work all shifts, including evenings, weekends, and some holidays.

• High school diploma or equivalent.

• College degree preferred.
• Any additional related training or education is a plus.

• Computer literacy, including proficiency in Microsoft Office and WMS applications.
• Experience with labor management systems (LMS) is preferred.
• Strong leadership and management skills.
• Excellent organizational and time management skills.
• Proficiency with warehouse management systems (WMS).
• Excellent communication and interpersonal skills.
• Good problem‑solving and change management skills.
• Flexible schedule across all days and shifts.

• Previous supervisory experience in a comparable operational environment or completion of Michaels’ Leadership Training program.

Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. Reasonable accommodations are provided for people with disabilities as required.

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