Patient Services Coordinator MRI

Overview

IBJI is looking for a professional, flexible and positive Patient Services Coordinator to join our MRI Office team, adding to a great working culture didates must have a proven track record of great customer service while adding positively to culture and teamwork.

Location
:
New Lenox MRI location;
Part-time 24 hours per week, evenings (3:00pm – 9:00pm).

Job Type
:
Part-time

• A positive team environment, management commitment to your success
• Gain experience in front office MRI business operations
• Career growth - as IBJI continues to grow, so do opportunities
• Provide support for our communities with our philanthropic group - IBJI Cares

Company
:
Illinois Bone & Joint Institute, LLC, one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 160 physicians in the Chicagoland area.

The main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and to achieve company goals.

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Prepare paperwork to facilitate efficient operation and excellent customer service
• Answer general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures including review of patient demographics, insurance and advising patient to provide any necessary documents
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and referral management as required
• Maintains clean and safe work environment
• Other office duties as assigned

• Education:
  
  High school diploma or equivalent required
• Experience:
  
  Minimum one year experience in a customer service role (medical office experience preferred)
• EHR experience (Epic experience preferred)
• Skills:
  
  Knowledge in medical terminology preferred; ability to handle highly confidential, sensitive information; familiarity with scheduling and rearranging appointments; strong Microsoft Office and Windows-based computer skills; insurance payer and eligibility knowledge; must be a team player; able to work in a fast-paced environment with a flexible schedule; neat, professional appearance; strong written and verbal communication skills; results oriented with attention to process;
  
  willingness to attend and complete ongoing training

Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard. Physical demands may include stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods, and viewing a computer monitor.

Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast-paced office environment with frequent contact with physicians, staff, patients, and the public. Work may be stressful at times and may involve dealing with angry or upset people.

Note
:
This description is intended to provide basic guidelines for meeting job requirements. Duties, responsibilities, experience, qualifications, skills, supervisory relationships, physical/mental demands, and environmental/working conditions may change as needs evolve.

Base salary offers for this position may vary based on location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts,  plan and accident, critical illness and hospital benefits.

Paid holidays and paid time off are also provided.

Salary
: $17 - $23 per hour depending on experience