Operations Manager

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. At PCNA, we don’t just create products — we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.

What we offer you

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

• We invest heavily in modernization, operating more efficiently with cutting edge digital technology
• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger

Our Values

Delight Customers:
Treat our customers the way you’d like to be treated.

Work Smart:
Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative

Think Team:
Work together to get the job done. Be inclusive and collaborative.

Own It:
Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.

Say It Like It Is:
Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offerin g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories:
Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At Journal Books, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories.

Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

Overall responsibility for the direction and guidance of all production functions specific to Hunt Valley or Alvin Operations. Direct functional responsibility includes decorating of promotional products with the objective of increasing efficiency and quality to maximize production throughput for profitable growth. This leader will collaborate with other staff functions to meet or exceed external customer and internal business objectives.

This person is also responsible for the execution of Six Sigma and Lean-Problem solving methodologies and tools in order to deliver process improvement, eliminate waste, and deliver performance metrics that tie directly to bottom line profit. This individual will serve as a change agent, coach, internal consultant, and mentor, and will have high visibility to senior management.

Key Responsibilities

• Seeks to improve the organization’s financial performance and competitive positioning through continuous improvement of production related processes
• Studies the organization’s manufacturing processes and identifies opportunities for process improvement or efficiency optimization
• Develops a manufacturing plan and production schedule that increases profit while reducing overhead
• Establishes quality and safety standards and tracks vendor or organizational performance
• Modifies employee schedules or staffing plans to reduce labor costs while meeting output expectations
• Leads and directs the work of other employees
• Lead meetings to review and examine project completion, obstacles, problem resolution, timeliness, recommendations and delivery of…