Collections Specialist

Description

We are looking for an experienced Collections Specialist to join our team in Pittsburgh, Pennsylvania. This contract-to-permanent position offers the opportunity to work in a fast-paced environment, managing overdue accounts and facilitating payment resolutions. Ideal candidates will have strong communication skills and a proactive approach to problem-solving.

Responsibilities:

- Handle a high volume of collections with professionalism and efficiency.

- Contact customers to discuss overdue accounts and negotiate payment arrangements.

- Monitor account statuses to identify and address potential issues promptly.

- Process payments and maintain accurate records of account activities.

- Resolve disputes and discrepancies to ensure customer satisfaction.

- Collaborate with internal teams to streamline collections processes.

- Provide clear and concise updates on account statuses to stakeholders.

- Maintain compliance with company policies and relevant regulations.

- Develop and implement strategies to improve collections performance.

Requirements - Proven experience in commercial and consumer collections.

- Strong knowledge of credit and collection processes.

- Familiarity with billing and payment systems.

- Excellent negotiation and conflict resolution skills.

- Ability to handle high-volume workloads effectively.

- Strong communication skills, both verbal and written.

- Proficiency in using relevant software and tools.

- Attention to detail and accuracy in account management.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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