Supervisor, VAD Operations, Road Transport

Position: Supervisor, VAD Operations, Road Transport US
Location: Hainesport

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our reach is global yet our presence is local and close to our customers. Read more at

Location:

Hainesport, NJ

Division:
Road Transport US
Job Posting

Title:

Supervisor, VAD Operations
Time Type:
Full Time

Summary

At DSV Road Transport, The Supervisor, VAD Operations will oversees Monday - Friday field operations, dispatch functions, and driver management for the assigned market. This role ensures safe, compliant, and efficient freight movement across local and regional lanes while maintaining strong customer service and operational accuracy. The Supervisor coordinates dispatch activities, supports drivers, collaborates with safety and maintenance teams, and acts as the site lead in the Manager's absence.

This position plays a key role in delivering consistent operational performance over weekend-heavy periods.

Duties and Responsibilities

• Serve as back-up to the Manager, providing operational leadership Monday - Friday.
• Lead, coach, develop, and schedule dispatchers and operators for weekday operations.
• Ensure freight assignments, routing, and driver dispatch are executed safely and efficiently.
• Oversee route planning, driver utilization, Hours of Service (HOS) compliance, and timeline adherence.
• Communicate with customers, brokers, and internal teams to ensure on-time pickups and deliveries.
• Monitor and improve operational KPIs (on-time %, driver utilization, deadhead, dwell time).
• Support driver performance management, including service issues, attendance, and safety compliance.
• Coordinate with maintenance to ensure equipment availability and readiness.
• Participate in accident/incident investigations and collaborate with Safety for follow-up actions.
• Lead dispatch huddles, operational updates, and communication with drivers and support staff.
• Address escalations quickly and effectively to ensure weekend operational continuity.
• Work with Road Management to support productivity targets and dispatch reporting.
• Partner with Sales to support customer retention and identify operational opportunities.
• Assist with settlement disputes, documentation accuracy, and load tracking issues.
• Perform additional duties and special projects as assigned.

Supervisory Responsibilities (if any)

• Oversee drivers, dispatchers, and operational support personnel assigned to weekday operations.
• Approve timesheets, PTO requests, and daily schedule assignments.
• Conduct coaching, feedback, and performance evaluations.
• Support corrective actions in coordination with Road Management.
• Participate in interviewing and hiring decisions for operators and dispatch roles.
• Maintain a positive work culture and ensure compliance with company policies.

Educational background / Work experience / Minimum Qualifications

• High school diploma or GED.
• 3+ years of transportation, logistics, or dispatch operations experience.
• 2+ years of experience supervising drivers, dispatchers, or fleet operations.
• Strong knowledge of DOT, FMCSA, and HOS regulations.
• Experience using TMS systems, ELDs, routing tools, and load tracking systems.
• Strong communication, leadership, and problem-solving skills.
• Ability to lead operations during non-standard hours (weekend/transition days).

Preferred Qualifications

• Bachelor's degree in Supply Chain, Business, Logistics, or related field.
• 5+ years of transportation operations or dispatch experience.
• 3+ years supervising teams in a logistics or trucking environment.
• White glove, last-mile, or VAD delivery experience.
• Freight brokerage experience.
• Bilingual (English/Spanish).

Skills & Competencies

• Team player with ability to work alongside and lead diverse cross-functional teams.
• Capability to work under time and quota pressures.
• Analytical mindset to optimize and keep the supply chain running in a world of change
• Accustomed to working in a fast-paced, dynamic environment.

• Demonstrates commitment and results-orientation, strives to maximize account performance, and achieve growth targets.

Language skills

• Business fluent in English
• Preferably good command of local language
• Bi-lingual a plus

Computer Literacy

• Highly proficient in Microsoft Office Software (Excel, Word, PowerPoint, and others)
• Experience with Transportation Management Systems and ELDs

Physical Demands

While performing the duties of this job, the employee uses his/her hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear; and use computer and telephone equipment. Specific vision requirements of this job…