Customer Service and Inside Sales

Vice President at Advantage Outfitters, LLC

At Advantage Outfitters, we are a fast-growing market leader providing commercial upfits and accessories for cargo vans. Our team is committed to creating Work Vehicles That Work Better while living out our five Core Values:

• Always be Accountable
• Operate with Integrity
• Respect for Time
• Passion for Quality
• Grow with Teamwork

We’re looking for a motivated and professional team player who thrives on building relationships, solving problems, and helping customers succeed.

Position Summary:

The Inside Sales & Account Manager is responsible for retail showroom sales, dealership and web account management, and customer service support
. This role is both sales and relationship driven, with a focus on creating exceptional customer experiences, managing key client accounts, and driving business growth.

Key Responsibilities:

• Greet and assist showroom visitors, provide recommendations, quotes, and complete transactions.
• Respond to incoming retail inquiries, answer product questions, and guide customers toward purchase decisions.
• Maintain an active retail pipeline in the CRM and follow up on all open quotes.
• Serve as the inside point of contact for dealership key clients.
• Provide fast, professional, and courteous responses to order inquiries.
• Manage quoting, order processing, and relationship-building with key accounts.

Web Key Account Management

• Manage and grow relationships with web-based key accounts.
• Evaluate new web orders for growth potential and establish ongoing relationships.
• Proactively reach out to web accounts with promotions, upselling opportunities, and updates.

Customer Service Support

• Support the customer service team by handling incoming phone calls when needed.
• Assist with pre-sale inquiries and address post-sale needs or issues in a professional, caring manner.

Skills & Attributes

• Positive, can-do attitude with a professional demeanor.
• Strong communication and relationship-building skills.
• Organized, detail-oriented, and excellent at time/task management.
• Driven, goal-oriented, and motivated to meet customer needs.

Education & Experience

• High school diploma (required); additional education a plus.
• Previous experience in customer service, sales, or account management (required).
• Proficiency in Microsoft Office (required).
• Experience with Quick Books (preferred).
• Competitive annual salary (based on experience) with performance incentives
• Health premium fully paid.
• 401(k) plan.
• Two (2) weeks of paid time off (PTO), three (3) weeks after 1 st year.

Schedule

• Monday–Friday, 8:00 AM – 5:00 PM.

We are an equal opportunities employer and welcome applications from all qualified candidates.