Inside Sales Representative - Call Center

Location: Lake Hiawatha

Inside Sales Representative - Call Center

Join to apply for the Inside Sales Representative - Call Center role at PNY Technologies

Inside Sales Representative - Call Center

Join to apply for the Inside Sales Representative - Call Center role at PNY Technologies

Main Function

Generate leads or sales by uncovering opportunities with new and existing customers through outbound cold/warm calling activities. Provide sales support to customers, including identifying opportunities, follow-up, training, price quotas and other sales and customer support related items as needs. Responsible for all PNY Commercial Product sales related activities.

Main Function

Generate leads or sales by uncovering opportunities with new and existing customers through outbound cold/warm calling activities. Provide sales support to customers, including identifying opportunities, follow-up, training, price quotas and other sales and customer support related items as needs. Responsible for all PNY Commercial Product sales related activities.

Qualifications

• Bachelor’s degree or equivalent preferred
• 2 years related experience minimum
• Skilled in MS Office, Excel, Word, Power Point
• Excellent communication skills, including ability to communicate effectively in English
• Excellent interpersonal skills
• Strong organizational and customer service skills, combined with a strong attention to detail
• Ability to work in team environment
• Ability to multi-task and prioritize projects
• Proficiency with Customer Relationship Manager (CRM) applications
• Knowledge of Distribution channel a plus
• History with meeting/exceeding sales quotas

Working Conditions

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.

Key Relationships

• PNY Inside Sales team
• PNY Customer Operations team
• PNY Territory and Regional sales team
• PNY Distribution team
• Customers

Duties And Responsibilities

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sales activities, including:
• Performing inbound and outbound activities to attain stated goals
• Working with the CRM and other systems to manage activities and track results
• Providing customers with price quotes, configuration advice and lead times
• Maintain a customer communication activity at stated levels to generate the required lead or sales opportunities
• Preparing reports to demonstrate activity and results
• Keeping Inside Sales manager and supervisor informed of any pertinent business issues
• Managing and processing new accounts set up, and assisting with pre-sales support
• Properly assess opportunities as either consumer or professional
• Assist with developing and managing customer relationships
• Prospect new customer relationships
• Coordinate activities with sales managers and other company resources to achieve goals
• Track customer information, generate reports and create slide presentations
• Keep current on products, customer programs, strategies, goals and competitors
• Coordinate with Distribution partners to close sales opportunities
• Conducting product training and presentations to customers
• Assists in other areas, as assigned

Compensation

The base salary range for this position is $50,000 to $60,000; the exact salary depends on several factors such as experience, skills, education, and budget.

Benefits Overview

We offer a competitive benefits package that includes medical, dental, vision, basic life and AD&D coverage, short- and long-term disability, a 401(k) retirement plan, annual discretionary salary increases and bonuses. Employees receive paid company holidays, paid time off, and access to company-paid training. Optional benefits include tuition reimbursement, a 529 college savings plan, pet insurance, legal and  coverage, and other voluntary insurance plans.

Seniority level

• Seniority level
  
  Entry level

Employment type

• Employment type
  
  Full-time

Job function

• Job function
  
  Sales and Business Development
• Industries Computers and Electronics Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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