Charlotte Tilbury Counter Manager

Overview

The Charlotte Tilbury Counter Manager plays a pivotal role in driving the performance and success of the beauty counter within key retail environments. This dynamic position requires an individual who is not only passionate about luxury beauty products but also possesses excellent leadership, business acumen and customer service skills. As a Counter Manager, you will be responsible for managing daily operations, leading a team of Beauty Advisors, and ensuring the highest standards of customer satisfaction are met.

You will execute the brand's vision and strategies through effective merchandising, training, and customer engagement initiatives.

• Proven experience in a retail management role, preferably within the beauty or cosmetics industry.
• Strong leadership and team management abilities, with a focus on developing talent and driving team performance.
• Exceptional communication and interpersonal skills to build relationships with clients and team members.
• Ability to analyze sales data and implement strategies to exceed sales targets.
• A passion for the beauty industry and up-to-date knowledge of makeup trends and products.
• Flexibility to work retail hours, including weekends, evenings, and holidays as needed.
• Commitment to delivering outstanding customer service and creating memorable experiences for clients.

• We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing a red carpet customer experience with follow‑up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations.
• Structured career development – our team of industry experts is here to support and work with you to explore your learning potential and career goals.
• You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets.
• Other fabulous benefits such as life assurance, controller of birthdays off work, team sales incentives and many more.

At écht Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our Linked In page!

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