Retail Store Manager NORTHVALE | Livingston St

Overview

Arch Telecom’s Retail Store Manager (RSM) leads a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSMs lead by example as brand ambassadors, creating energy and excitement around our products and services. They thrive in a fast-paced, rewarding environment where customer needs are the first focus. They build meaningful connections with customers by developing new and deepening existing relationships.

Their expertise in uncovering customer needs drives their passion to educate, demonstrate and recommend device and service solutions.

• Lead by example, demonstrating what it takes for your team to head to the top: help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
• Explore individual needs and provide hands-on demonstrations of the latest technology in-store
• Ensure your store meets or exceeds sales goals by overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives
• Lead by example, selling to find personalized solutions beyond a bare-bones device and service plan that keep customers connected to the people and lifestyle they love, including accessories and upcoming IoT devices
• Ensure the store is always at its best

Approach service and sales needs with patience, honesty and empathy.

• Demonstrate how our expanding coverage stacks up in the customer’s neighborhood, providing a fast LTE network
• Explain how plans and services enable customers to live unlimited, stay connected and go further
• Show how we redefine wireless through device and account inspection, review and troubleshooting

Complete trainings on in-store experience, new skills and processes, knowledge of systems and reference resources.

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
• Identify and hand off small business leads
• Develop strong peer relationships where everyone is accountable for the company’s success
• Be willing to have a good time while providing first-class customer experience

• Leadership
• Competitive drive and the confidence to succeed in a fast-paced sales environment
• Willingness to lead your team, share best practices, and serve customers with resolutions to issues
• Effectiveness with operational, financial and performance management
• Amazing communication skills with your team and customers
• Prior wireless sales experience

• Employee Stock Ownership Program (ESOP)
• Competitive salary
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Health benefits for full-time employees

• Be at least 18 years of age
• Wireless sales experience
• High school diploma or GED
• Ability to stand for long periods
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full-time availability (45 hours)

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success. Employees with diverse perspectives, backgrounds, and experiences reflect the communities we serve and contribute to a superior customer and employee experience. We embrace the diversity that makes our employees unique and welcome everyone to our team. You be you!

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