Cafe Manager

Position: Tommy’s Folly Café Manager (Coffee shop, Smoothie, and Ice Cream Shop)

Reports To: Congress Hall General Manager and Food and Beverage Director

As Tommy’s Folly Café Manager, the principal responsibilities are to maintain inventory of all café retail products, schedule, manage and coach all clerks, and execute all directives from the General Manager and Food and Beverage Director. The position is responsible for creating goals that will ensure yearly growth, successfully hit budgeted revenue and payroll goals. Excellent opportunity for a working manager to run an established coffee shop in addition to a new Ice Cream Shop and Smoothie Bar!

• Ensure proper levels of inventory in TF for all products and request items when levels fall below pars; constantly maintain shop inventory and collect month‑end inventory counts.
• Receive direction from the buyer regarding branding and look of store and follow through with related responsibilities.
• Communicate with the kitchen on food sales, consistency of food products, and maintain food pars.
• Participate in kabanic weekly, monthly and quarterly meetings, as required.
• Participate in the annual goal setting for Tommy’s Folly, related to the Business Plan, Annual Budget and Profit & Loss statements.
• Hire, train, manage and coach clerks to properly interact with guests, provide accurate information about shop products and local information; educate clerks about weekly activities pertaining to all Cape Resorts properties so they can communicate with guests.
• Serve as a role model of impeccable service and communication between guests and staff.
• Accurately record payroll.
• Nightly collection and recording of Aloha.
• Schedule to fulfill barista or ice‑cream duties as needed.
• Other duties as assigned.

• Excellent communication skills, both verbal and written.
• Ability to converse with guests and provide information in a friendly manner.
• Excellent customer service skills.
• Good computational ability.
• Proficiency with Microsoft Word, Excel and Outlook.
• Knowledge of property POS and PMS systems.
• Ability
  
  TECTto handle multiple tasks and projects daily.
• Flexible schedule to work days or nights.
• Coffee knowledge.

• High School or equivalent education required;
  Bachelor’s Degree preferred.
• 1 year of previous customer service experience required (preferably in a coffee shop).
• All employees must maintain a neat, clean and well‑groomed appearance per company standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Associate

Full‑time

Management

Hospitality