Customer Quality Analyst

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Balchem Corporation, and its subsidiaries, offers a competitive salary and benefits package and is an Equal Opportunity Employer.

Balchem is committed to making the world a healthier place by delivering trusted, innovative, and science-based solutions for the health and nutritional needs of the world. Balchem employs approximately 1,400 employees worldwide who provide the service, quality, and technology that enables our customers to win with their customers. We have built a reputation for delivering results to all of our stakeholders.

Founded in 1967, Balchem, a Maryland corporation, became a publicly-traded company in 1970 and is listed on Nasdaq under the symbol “BCPC.” Our corporate headquarters is located in Montvale, New Jersey, and we have a broad network of sales offices, manufacturing sites, and R&D centers, primarily located in the U.S. and Europe. The Company consists of three business segments:
Human Nutrition and Health, Animal Nutrition and Health, and Specialty Products.

The Customer Quality Analyst works closely with cross-functional teams—including R&D, Operations Quality, Commercial, Marketing, and Customer Service—to develop, manage, and distribute accurate, compliant product and facility documentation that supports customer qualification and continued use of Balchem products. The role ensures all customer-facing materials are current, meet regulatory requirements, and are communicated effectively to both internal and external stakeholders.

In this capacity, the Analyst prepares and maintains plant and product documentation, completes customer questionnaires, and evaluates customer requirements, ensuring alignment with Balchem’s standards.

The Customer Quality Analyst also provides support to the Supply and Customer Quality teams as needed, contributing to consistent documentation practices and customer support across the organization.

• Manage Customer Quality activities for assigned products and business units, ensuring timely, accurate documentation and high-quality support.
• Log, track, and respond to customer documentation requests, conducting research as needed to deliver complete and compliant information
• Support new product commercialization and change control processes, including documentation readiness and regulatory alignment.
• Collaborate cross-functionally with Commercial, R&D, Regulatory, Operations, and Quality teams to meet customer, company, food quality, and food safety requirements.
• Maintain and update finished product information, documentation templates, and standardized statements across ERP and other internal systems.
• Review customer specifications and change requests using established criteria and systems.
• Utilize systems and tools such as Trace Gains, Salesforce, SharePoint, USP/FCC databases, and ERP to manage Customer Quality workflows.
• Escalate significant quality or regulatory issues—including food safety concerns—to leadership as appropriate.
• Support compliance with certification programs (e.g., Non-GMO Project Verified, RSPO, Organic, Kosher, Halal, Gluten-Free)
• Maintain awareness of current and emerging regulations impacting products and processes.
• Perform additional duties as assigned and comply with all corporate policies and procedures.

• Bachelor’s degree in Food Science, Regulatory Affairs, Food Law, or a related field.
• Coursework or certifications in areas such as U.S. food regulations, Codex Alimentarius, foreign food regulations, PCQI, and HACCP.
• Minimum of 3 years of experience in food, feed, or dietary supplement quality or regulatory affairs.
• Equivalent experience may be considered in lieu of formal coursework or certificates.
• Strong computer proficiency, including…