Intake Coordinator

About Local Infusion

Local Infusion is a venture-backed healthcare company shaping the way care is delivered to patients with chronic autoimmune disease on specialty infusion medications. Our focus on patient experience, technology, and clinical integration allows us to deliver a differentiated care model that leads to lower costs for patients and enhanced outcomes. Through a blend of patient‑centered design and a people‑first team culture, Local Infusion puts the "local feel" of community, comfort and connection back into the patient and provider experience.

At our care centers, all patients—and our team—can feel truly supported, every step of the way.

• Ownership—takes initiative, is accountable and cares about the outcome
• Excellence—does what it takes to raise the bar, being an example for our colleagues, patients and partners
• Curious & Inquisitive—always seeks to gather information and knowledge, and understand the way
• Find A Way—obstacles are expected but solutions are found, even when there isn’t a defined path forward
• It’s a marathon, not a sprint—persistent every day to solve large problems
• Urgent—moves quickly and with purpose; patients are waiting and our work matters

The Infusion Guide will contribute to the company’s growth through detailed referral and intake coordination along with excellent customer and physician service. The role ensures patients receive the highest level of care possible in infusion therapy. This is a full‑time position located onsite in Emerson, NJ. Candidates should have prior experience reading medical charts and working on insurance pre‑authorizations, and should be comfortable navigating electronic health records.

• Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, and benefit investigation
• Serve as liaison with referring providers to obtain required documentation and communicate treatment status
• Communicate referral process and status to patients in a customer‑centric way
• Maintain open communication with referring/prescribing providers
• Assist with maintaining medical inventory and office supplies
• Complete a dedicated six‑week training plan to help you succeed

• Passion for patient care and delivering exceptional experiences
• Health care experience required; prior infusion experience preferred
• Insurance prior authorization experience
• Medical terminology knowledge
• Overall medical‑insurance experience
• Ability to quickly grasp new applications and tools
• Strong familiarity with electronic health record (EHR) systems

We are a respectful and upbeat team united by our mission to shape specialty infusion care. We are ambitious, but we also make time for families, friends, and hobbies.

• Salary starting at $25/hr
• Medical, dental, and vision insurance through our employer plan
• Short‑ and long‑term disability coverage
• Matching 401(k)
• 15 days PTO—take it!
• Competitive paid parental leave and flexible return‑to‑work policy

Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.