Membership Coordinator

An exciting opportunity to join the team of a progressive YMCA located in vibrant Somerset County, New Jersey. The YMCA is one of the nation’s leading nonprofit organizations dedicated to strengthening communities through youth development, healthy living and social responsibility. With a 150-year-old history, Greater Somerset County YMCA (GSCY) is a pillar of the community and has seven locations across three counties, which collectively serve upwards of 30,000 individuals.

GSCY has 100 full-time and 950 part-time employees along with operating revenues to $22+ million.

The Y empowers everyone—no matter who they are or where they are from. To fulfill our purpose of strengthening community for all, GSCY is committed to being an inclusive organization and leveraging our collective impact to address social inequities. To learn more about GSCY, visit our website: (Use the "Apply for this Job" box below)..org

We are looking for a welcoming, vibrant, outgoing, leader to serve as our Membership Coordinator
. The Membership Coordinator leads by example in delivering excellent customer service to all members, guests, and program participants. In collaboration with the Membership Director, they provide supervision of assigned staff including Member Service Representatives and Leaders on Duty. You not only build relationships and create belonging by being an ambassador of the Y's Welcoming and Inclusive Culture but are also responsible for advancing the organization's Cause-Driven initiative, problem solving, and performing computer/administrative tasks to best serve the branches’ 10,000 members.

This job is fully on‑site, not remote.

The Membership Coordinator leads by example in delivering excellent customer service to all members, guests, and program participants. In collaboration with the Membership Director, they provide supervision of assigned staff including Member Service Representatives and Leaders on Duty. You not only build relationships and create belonging by being an ambassador of the Y's Welcoming and Inclusive Culture but are also responsible for advancing the organization's Cause-Driven initiative, problem solving, and performing computer/administrative tasks to best serve the branches’ 10,000 members.

• Responds to member and guest requests, promotes memberships and programs, and works with Senior Membership Reps in maintaining cleanliness and organization of the Welcome Center and membership storage areas throughout the facility.
• Works as the primary Cause Driven Leader on duty by role modeling YMCA language, departmental expectations, phone demeanor, and member relations.
• Works with Membership Director on recruiting and hiring new staff as needed for both Welcome Center and Kids Corner.
• Coordinates schedules for all membership and Kids Corner staff, serving as the primary contact for shift coverage.
• Provides initial and ongoing training and development to all staff as the department’s primary trainer. Develop strategies to motivate staff and achieve goals.
• Assists the Membership Director with reviews and evaluating staff performance. Coordinates membership administrative activities including but not limited to membership edits, returned membership dues, auditing daily membership sales and guest entry, monthly renewal statements.

• Produces regular membership reports on retention, recruitment, etc.
• Weekly tour conversion and recruitment tracking
• Weekly termination and retention tracking
• Monthly memberships on hold follow up report
• Monthly facility usage reports to insurance companies
• Monthly Membership Branch Summary Reports
• Additional reporting as assigned
• Follow up with SRMSR regarding new members throughout 30, 60, 90 days
• Use Listen First to respond to member and staff concerns and communicate as needed with supervisor.
• Records minutes at membership staff meetings
• Assists with conducting Cause Driven Tours to prospective members, visitors and program participants.
• Supports program registration on and between registration dates and assists in implementing logistics to support phone, walk‑in, and web‑based registrations.
• Ensures proper implementation of front desk…