Senior Account Manager

The Senior Account Manager is a proactive, results-driven, and seasoned communications and marketing professional with a passion for growing client relationships. They are responsible for the oversight and management of a core group of accounts with both internal communications and B2B marketing needs. The expectations for this role are centered around two primary responsibilities:

Own, nurture, and demonstrate measurable growth on key client accounts; support, guide, and motivate cross-discipline teams to build long-term, profitable relationships.

• Develop value-driven partnerships from the outset and during budgeting/planning sessions.
• Schedule intentional in-person and virtual client check-ins outside of project work to foster stronger relationships.
• Maintain a deep understanding of clients’ industries, competition, and business goals.
• Position our agency as a thought leader with clients; develop customer insights and proactively seek referrals to grow existing client relationships.
• Lead and/or support the development of communications and marketing plans and proposals across internal communications, employee engagement, branding, messaging, digital, and social media channels.
• Oversee P&L and forecasting for assigned accounts.

Lead the successful execution of communications and marketing initiatives, ensuring alignment with client goals, budgets, and timelines.

• Serve as the primary point of contact for clients and internal teams, ensuring seamless communication and collaboration across all disciplines.
• Collaborate with internal and external teams to ensure deliverables meet client expectations, brand standards, and strategic objectives.
• Translate client objectives into actionable project plans, defining scope, deliverables, KPIs, and success metrics.
• Oversee project budgets and timelines, proactively identifying risks and problem-solving to keep projects on track.
• Maintain an agile approach to project management, balancing structure with flexibility to adapt to evolving client and internal team needs.
• Mentor junior team members, fostering their growth in client management, strategic thinking, and project execution.
• Support key internal agency initiatives and new business pitches.

• 5+ years of account management experience at a creative or communications agency.
• 5+ years of experience leading both communications and marketing initiatives.
• A proven ability to drive strategy and process to launch complex and fast-moving projects.
• Demonstrated ability to multitask and prioritize competing deadlines and deliverables.
• Entrepreneurial and intellectually curious with strong relationship-building skills.
• Excellent communicator with strong presentation, time management, and organizational skills.
• Driven, proactive, and enthusiastic team player who thrives in a collaborative culture and promotes a positive, empowering environment.
• Strong experience managing budgets and billing in partnership with finance.
• Ability and willingness to travel to our office and client locations as needed.

We are a remote-first agency that also provides opportunities to connect in person at our Lambertville, New Jersey location. This includes both optional and required in-person gatherings, such as onboarding and periodic department, team, and all-staff meetings, face-to-face client opportunities, and social events.

We offer competitive compensation consistent with current market rates.

We are an equal opportunity employer. We prohibit unlawful discrimination based on race, color, creed, sex, religion, marital status, registered domestic partner status, age, national origin, ancestry, citizenship status, veteran status, genetic information, physical or mental disability, medical condition including genetic characteristics, sexual orientation, gender, gender identity or expression (including transgender status), pregnancy, childbirth, or related medical conditions, or any other consideration made unlawful by federal, state, or local laws (protected characteristics).

It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

• Company-sponsored life insurance and long-term disability (with medical plan).
• 401(k) and profit-sharing plans.
• Option to participate in Flexible Spending Accounts (FSAs).
• Paid time off, selected holidays off, and one full week off for winter break.