Marketing Operations Manager

Location:

US – Hybrid (2-3 days of travel to client office in East Hannover, NJ)

The Creative and Production Strategy & Enablement team is a group of marketing operations experts specializing in creative, content, digital execution, and marketing demand management. We provide operational leadership, process best practices, and enable executional excellence to improve the quality, speed, and compliance of marketing campaigns & assets across the end-to-end marketing lifecycle. We partner closely with marketing strategy teams, operations, creative AoRs, production partners, cross‑functional business leads to streamline ways of working and operationalize new improvement, innovative strategy to enable consistent, scalable delivery.

The Operations Strategy & Enablement Consultant plays a critical role in supporting marketing plan execution by designing processes, optimizing workflows, managing change, and enabling teams through strong communication and hands‑on solutioning.

This role blends strategic problem solving with practical operational execution, requiring someone who can translate business challenges into actionable solutions, build clear process flows, and develop compelling presentations.

You will work across marketing operations, digital, technology, and agency partners to drive continuous improvement and support the rollout of process and capability enhancements.

• Collaborate with functional leads to analyze marketing execution workflows to identify operational, process, and technology‑related pain points.
• Develop practical, data‑driven solutions that improve speed, quality, compliance, and delivery excellence.
• Evaluate and recommend enhancements to marketing technology, tools, and platforms in partnership with cross‑functional teams.
• Create clear, well‑structured deliverables including process flows, SOPs, frameworks, toolkits, and stakeholder presentations.
• Prepare and deliver compelling presentations summarizing insights, recommendations, and solution roadmaps.
• Simplify and communicate complex operational or technical concepts in an audience‑appropriate manner.

• Map, re‑engineer, and optimize current‑state marketing processes to support future‑state needs.
• Support change management activities including communication planning, stakeholder alignment, training, and adoption support.
• Influence and align cross‑functional partners and agency teams.

• Support project planning, tracking, documentation, and execution across ongoing initiatives.
• Develop reports, dashboards, and summaries to support leadership visibility and decision‑making.
• Drive follow‑ups, action item management, and dependency tracking to ensure timely execution.
• Partner closely with teams to pilot, implement, and refine new solutions and processes.

• 5–7 years in pharma marketing, marketing operations, agency, consulting, or commercial operations roles.
• Experience supporting marketing execution, digital production, or operational process work streams.
• Background in process design, change management, or technology‑enabled workflow improvement is a strong plus.
• Bachelor’s degree required; MBA strongly preferred.
• Strong analytical and problem‑solving capabilities with the ability to structure issues and develop clear recommendations.
• Excellent communication, storytelling, and presentation skills; able to influence at all levels.
• Hands‑on ability to build high‑quality Power Points, process maps, operational toolkits, and structured documentation.
• Strong understanding of marketing technology ecosystems and digital workflow tools.
• Demonstrated ability to work collaboratively across cross‑functional teams.
• Experience working in both independent and team environments.
• Proficiency with Microsoft Office (PowerPoint, Excel, Word); familiarity with diagramming tools (Lucidchart, Visio, Miro) preferred.
• Strong organizational skills with the ability to manage multiple work streams simultaneously.
• A proactive, solutions‑oriented mindset with a desire to grow within marketing operations and pharmaceutical consulting.

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.