Account Manager

Overview

Join to apply for the Account Manager role at Adapting Social. Here at Adapting Social, we like to think of our Account Managers as our internal and external compass. We seek candidates who are skilled in navigating client projects on time, on budget, and on objectives. The Account Manager will be responsible for the growth and management of client relationships and their internal team (Pod).

As the point of contact for our clients, the Account Manager helps drive strategic marketing plans and delivers creative work that exceeds client expectations. The Account Manager will oversee campaigns from briefing PPC experts, designers, and copywriters to managing budgets and directing a strong account and project management team.

As an Account Manager, you’ll work with clients to understand their business and marketing needs, help develop the right strategies, and execute plans to achieve client goals. You should have the vision to identify business opportunities, lead client initiatives, and build strategic relationships. This role requires an experienced self-starter with strong communication skills and a proven ability to manage client service and projects within an agency setting.

• Onboard new clients as they enter the agency and oversee overall strategy, planning, coordination, execution, and analysis of client advertising and marketing campaigns.
• Lead the production of campaigns by briefing designers and copywriters, managing budgets, and directing a dedicated account and project management team; observe and communicate results to the team and client.
• Create insightful objectives and conversion-based strategy based on research and data from the PPC Expert in your Pod.
• Research, strategize, and build a cross-channel marketing strategy with the help of your internal team.
• Develop monthly client reporting and lead standing monthly meetings to showcase value and ROI.
• Lead meetings with a holistic view of advertising, including brand story, consumer strategy, and creative directions that drive the overall strategy.
• Oversee and manage a team consisting of Web Designers, Graphic Designers, SEO Specialists, Creative Coordinators, PPC Experts, and Marketers.

• Eight to ten years of client service experience, with at least five years in advertising client service and agency project management.
• Proactive, with excellent written and verbal communication skills.
• Experience executing traditional and digital media strategies (web promotion, interactive video, SEM, social media, blogs).
• Proven ability to manage and lead internal teams and clients to deliver successful projects.
• Strong organizational skills, attention to detail, and efficiency in managing client budgets.

• Lead a team to provide high levels of client service and oversee team education and growth.
• Support business expansion with existing clients through upsell and referral opportunities.
• Commitment to diversity, equity, inclusion, and belonging; we are an equal-opportunity employer.

• Unlimited Vacation Time
• Bonus opportunities and competitive benefits
• Remote and hybrid working model
• Comprehensive insurance plans and health benefits
• 12 weeks of parental leave and family-building benefits
• 401k with company matching
• Education benefits and wellness reimbursement