Wholesale Operations Support, Senior Manager

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world.

Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

As a Wholesale Senior Manager of Operations Support, you will deliver the best Wholesale Customer Experience possible for our Resellers. This includes new and existing reseller sales support and systems design. You will act as the subject matter expert for new product development, billing, and provisioning systems.

• Delivering customer experience targets

• Systems Performance - investigations, bug/break/fix

• Drive the lifecycle of wholesale product projects from initial concept through to market launch

• Provide expert-level technical investigation and resolution for complex reseller issues to maintain partner trust

• Design and execute comprehensive UAT scripts to ensure all software deployments meet rigorous functional requirements.

• Serve as a Subject Matter Expert (SME) to bridge the gap between technical development teams and market needs

• Develop solutions for Wholesale Sales Organization and resellers

• SME for all new provisioning and billing system enhancements

• Conduct high-impact Quarterly Reseller Operations reviews with resellers to optimize operational efficiency and growth

• Orchestrate 24/7 technical support coverage to ensure uninterrupted service continuity for the reseller ecosystem

• Participate in reseller training

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

You are the type of person who sees a problem and gets it fixed no matter what. You enjoy working through complex, multi-functional issues towards a groundbreaking solution. You're great at being detail-oriented and thrive under the challenge of a deadline, but are also willing to be flexible when the situation is right. You are able to negotiate effectively at all levels of the organization and influence decisions that yield the best results for our company.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training

• Experience across the following fields: wireless operations, sales, or marketing

• Effective negotiations experience

• Proven track record of success providing solutions to Wholesale customers or small to large-scale corporate clients

• Lead systems investigations with internal and external stakeholders

• Manage multiple systems projects (e.g. business resilience, wholesale system process improvements)

Even better if you have one or more of the following:

• A degree

• Experience with system testing and product launches, specifically Verizon's RSSx system

• Expertise in Wholesale Systems and Platforms

• Provisioning and Billing Subject Matter Expert (SME)

• Process mapping and improvement experience

• Demonstrated ability to work well in a team-oriented environment with a strong customer focus

• Excellent customer communications and presentation skills (development and delivery)

• Demonstrated ability to collaborate with internal cross-functional organizations

• Ability to handle executive escalations to resolution

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6…