Senior Director of Supply Chain, Logistics​/Last Mile Delivery

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.

Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.

Join us and become a part of a company that is shaping the future of technology.

At LG, we strive to make Life Good for Everyone.

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you are encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.

Come join the team!

Position Overview

As the Senior Director of Supply Chain Management - Logistics, you will be responsible for developing and implementing LG’s last mile logistics strategy for the American market. With the recent organizational restructuring, this role is vital for stabilizing our transportation and hub operation functions. Your focus will be on transforming the customer delivery experience by ensuring reliability for key partners (such as builders and retail customers) and end consumers.

You will take immediate action to resolve last mile operational issues, enforce capacity management processes, enhance on-time delivery performance and installation quality, and optimize a network handling high-volume, bulky/white-glove appliances.

Following the successful establishment of LG Dedicated LMD Hubs in 2025, LG Electronics is entering a crucial phase of Operational Optimization and Internalization. The emphasis is shifting from "Network Construction" to "Operational Optimization," specifically targeting cost competitiveness and quality control. The Senior Director of Last Mile Delivery will advance beyond simple network management to execute a "LG-led Dedicated LMD Network" strategy.

You will leverage your expertise to integrate siloed volumes (OBS, Builder, LTL) to optimize truck density, centralize dispatch operations, and maintain direct oversight of hub operations to eliminate service discrepancies found in our "Shared" network models.

Key Responsibilities

• Strategic Network Management & Improvement
  • Service Stabilization:
    • Quickly assess and address service level gaps in key regions to eliminate operational failures. Lead the transition of regions serviced by underperforming shared network providers to LG Dedicated Hubs or high-performance partners.
    • Network Design:
      Optimize the Last Mile carrier mix, reducing reliance on single-source failures and diversifying the Last Mile Delivery network to ensure capacity during peak seasons.
    • Cost & Quality Balance:
      Strive for cost efficiency while maintaining the "White Glove" service standards essential for premium home appliances.
  • Vendor Compliance & Carrier Governance
    • Strict Oversight:
      Enforce stringent contract compliance for the use of third-party subcontractors.
    • Implement audit mechanisms to ensure unauthorized lower-tier carriers are not utilized without LG’s explicit approval.
    • Performance Scorecards:
      Revise QBRs and MBRs with strict KPIs centered on On-Time…