Agriculture Mechanical Packaging Service Rep

Overview

The Packaging Automation Field Technician delivers high-quality, customer-facing technical support for packaging automation systems across multiple customer sites. This position is responsible for installing, troubleshooting, maintaining, and optimizing company-owned packaging machinery located at customer facilities. The role supports packaging machinery and integrated automation systems to ensure reliable operation, minimal downtime, and high customer satisfaction. Customer sites include packing sheds and food processing facilities.

This position requires a highly disciplined and motivated mindset, with the ability to plan, prioritize, and execute field work while meeting customer and company expectations.

Location:

New Jersey

• Provide on-site technical support for automated packaging machinery, including case erectors, tray formers, bliss machines, and other related systems
• Troubleshoot and resolve mechanical, electrical, pneumatic, hydraulic, PLC, motor, and control-related issues
• Perform preventive maintenance, system inspections, and performance optimization activities
• Support equipment installations, commissioning, and system upgrades at customer sites
• Respond with a high-sense of urgency and in a timely manner when directed by technician leadership or management to travel to customer sites for maintenance issues
• Train customer operators and maintenance personnel on equipment operation, troubleshooting, and best practices
• Serve as the technical liaison between customers, internal teams, management, and OEM partners
• Clearly communicate findings, repairs performed, and technical recommendations to technician leadership and management
• Maintain accurate, organized documentation of service activities, parts usage, and customer interactions
• Assist in a maintenance shop environment to refurbish packaging machinery, as directed
• Follow all lockout/tagout (LOTO) procedures and safety policies
• Maintaining a safe work environment at all times and promote safe work practices in customer facilities

• Experience in packaging automation, industrial maintenance, military maintenance, or graduation from a technical college with a degree in Mechatronics or Industrial Maintenance
• For technical college graduates, the completion of a Pratt internship or apprenticeship is strongly preferred
• Strong mechanical and electrical troubleshooting skills
• Familiarity with PLC-controlled machinery and industrial sensors at a troubleshooting level
• Ability to travel extensively and work independently in customer environments
• Ability to multi-task and perform effectively in a fast paced, high-pressure environment
• Professional organizational and communication skills with a customer-first mindset
• The ideal candidate will live in New Jersey
• Availability to work weekends and holidays during assigned seasons based on customer demands
• Ability to maintain a valid driver’s license
• Ability to walk and stand for extended periods on concrete or on uneven surfaces
• Ability to work in manufacturing environments with exposure to dust, noise, extreme temperature variation, and moving machinery
• Ability to stand, walk, climb, bend, and work on or around industrial equipment for extended periods
• Able to lift and carry tools or equipment weighing up to 50 pounds
• Positive, can-do attitude with a strong work ethic
• Strong analytical and problem-solving skills
• Ability to work safely, responsibly, and professionally in customer facilities