Assistant General Manager, Baltusrol Golf Club

About The Job

JOB TITLE: Assistant General Manager DEPARTMENT: Executive
REPORTS TO: General Manager WAGE CLASS: Salary Exempt

POSITION SUMMARY: The Assistant General Manager (AGM) oversees all daily club operations, with direct accountability for Food and Beverage, Housekeeping, and Facilities Maintenance departments. The AGM works collaboratively with the Club management team, and acts as the Manager on Duty in the absence of the GM/COO. The primary focus of the role is delivering an unparalleled member experience. The AGM is expected to intuitively embrace the need to be visible and highly interactive with members and staff.

The successful candidate will be looking forward in planning, innovation, organization, and execution, ensuring the amenities and services consistently adhere to The Baltusrol Way.

Operations &
Member Experience

• Leads daily operations of the Clubhouse, ensuring efficiency and excellence in food & beverage service, housekeeping, facility maintenance, guest rooms, and overall presentation and experience.
• Consults with Executive Chef, Director of Events, and the Clubhouse Manager daily to coordinate activities club wide; directs preparations before the arrival of members and guests, ensuring proper layout, and coordination of all services.
• Assist with the planning, execution, analysis and review of all Club functions and events.
• Establish and consistently enhance operating standards, policies, and procedures to improve departmental function and efficiency; enhance and evaluate knowledge, understanding, and execution of standards.
• Participates in on-going facility inspections throughout the club to ensure that cleanliness and maintenance standards are consistently attained.
• Maintain a strong presence across all member-facing areas, actively engaging with members and guests to ensure exceptional experience exceeding expectations in service delivery and responsiveness.
• Serve as a liaison between departments to ensure operational coordination and excellence in execution.
• Receives and resolves timely all questions, concerns, and complaints from club members and guests.
• Demonstrates appropriate analytical skills and critical thinking to analyze and solve problems.
• Assists in management of various capital and maintenance project management.

• Develops and executes operating and capital budgets, business plans, financial forecasts, and long-range strategies in alignment with organizational goals.
• Monitors and manages departments within budgetary restrictions; monitors revenues and expenses and directs corrective action procedures as necessary to help assure that budget goals are attained.
• Oversees the labor budget and staffing plans; ensure effective and efficient staffing and scheduling for all facilities and functions while balancing financial management with member service.
• Partners with the CFO to support monthly and quarterly financial reporting, forecasts, and projections.
• Oversees the F&B and Clubhouse supplies and inventories, including purchasing and inventory controls.
• Works with Club Purchaser to research new vendors and products, developing an analysis of cost and benefits; promotes positive vendor relationships.
• Assist Wine & Beverage manager with the oversight, procedures, and controls of the Club’s wine inventory.

• Hires, trains, and directs the clubhouse management staff, which includes the Clubhouse Manager, Director of Events, and Maintenance Manager, as well as Housemen, Housekeeping, and Laundry staffs.
• Fosters a positive and professional cross-department team culture focused on accountability, engagement, and performance.
• Conducts regular departmental staff meetings to align goals, share updates, and build team cohesion; participates in interdepartmental meetings; leads cross-departmental collaboration and solutions.
• Be a team player willing to be “hands-on” when necessary but understand when to step back and lead the team; promote teamwork, mutual respect, and open communication.
• Have a passion and aptitude for teaching and training; develop and enhance training programs for…