Assistant Financial Center Manager

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This range is provided by Spencer Savings Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$51,764.00/yr - $70,000.00/yr

The Assistant Financial Center Manager provides exceptional customer service while attending to customers' needs. The AFCM creates and fosters a cohesive team and promotes a positive work environment while overseeing the Financial Center Service Reps who perform both routine financial transactions and/or customer service functions. May cover multiple branches within aquell region. Assists tellers with more complex tasks and schedules the workflow.

Demonstrates sound judgment and accountability with operational standards. Provides leadership, conflict resolution, process improvement and communication to the Financial Center Service Reps. Responsible for performing audit functions, participates in daily branch opening and closing procedures and required to perform operational tasks, coaching and performance management.

In the absence of, or assisting, the Financial Center Manager, the Assistant Financial Center Manager is responsible for overall branch management including but not limited to operations, sales management and productivity.

• Responsible for managing and executing the operations of the teller line.
• Is the second in charge in the branch and acts as manager cajon absence of the Financial Center Manager.
• Ensures all FCSRs are proficient with operations and compliance as it relates to their job.
• Daily/Weekly/Monthly scheduling and coordination of teller line workflow.
• Operates a teller draw and or fills in on the platform as needed.
• Ensures all FCSR’s and themselves actively & successfully participate in the internal sales process on a daily basis to meet all referral and sales expectations.
• Assists the Financial Center Manager with the accurate completion of the branch monthly self‑audit program.
• Observes, coaches and develops FCSRs on an ongoing basis.
• Recommends and implements the performance management process with FCSRs as needed.
• Required to travel & work at other branches as needed.
• Performs other duties as assigned.

• Supervises Financial Center Service Reps.

• Good interpersonal skills, including listening, written and verbal communication.
• Ability to work with a wide variety of personalities in a zone & professional manner.
• Solid math and analytical skills.
• Ability to understand and follow safety and security practices.
• Strong relationship building skills.
• Proven ability to build relationships through consultative conversations and to identify customer needs and translate those into sales opportunities.
• Good organizational and time management skills.
• Good PC skills and the ability to quickly learnць other computer programs, including롭게 Microsoft Office.
• Ability to evaluate Арх other on their performance.
• Ability to effectively coach, develop and manage staff performance.

• High School diploma or GED is required.

• Minimum of 2‑5 retail banking experience.
• Supervisory experience preferred.

• Holidays
• Vacation
• Vision Service Plan
• Short Term Disability
• Long Term Disability
• Life Insurance
• Flexible Spending Accounts
• 401k Savings Plan
• Tuition Reimbursement
• Employee Assistance Program
• Free Employee Checking Account

Mid‑Senior level

Full‑timeбач

Finance and Sales

Banking

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