Senior Director of Operations

Senior Director of Operations

Location:

East Hanover, NJ

Job Type: Full Time | Director Level

$/yr - $/yr

Pillar Care Continuum is dedicated to enhancing the lives of people with disabilities and other special needs by supporting personal growth, independence and participation in the community. Founded in 1953 to meet the needs of children with cerebral palsy and their families, Pillar Care has steadily grown and now delivers life-affirming services to infants, children, adults and their families throughout northern New Jersey through 27 program locations.

Pillar Care provides specialized programs to meet a wide range of educational, therapeutic, and social needs of people with various disabilities. The agency serves over 1,650 families each year and employs 700 full‑ and part‑time employees.

The Senior Director of Operations provides strategic and operational leadership for Adult Services programs at Pillar Care Continuum. This role oversees daily operations, financial performance, regulatory compliance, and quality outcomes while driving program growth, innovation, and continuous improvement. The position partners closely with executive leadership, leads and develops management teams, manages budgets and resources, ensures compliance with federal and New Jersey regulations, and represents the organization with community partners and stakeholders.

The ideal candidate brings strong nonprofit or disability services leadership experience, financial and operational expertise, and a commitment to high‑quality, person‑centered care.

• Develop and execute operational strategies aligned with the organization’s mission, values, and regulatory requirements.
• Partner with executive leadership to establish short‑ and long‑term priorities for growth, innovation, and quality improvement.
• Oversee daily operations of Adult Services programs to ensure consistent, high‑quality service delivery.
• Evaluate program performance, outcomes, and effectiveness; recommend and implement enhancements as needed.
• Provide data‑driven reports, insights, and strategic recommendations to the CEO.
• Provide fiscal oversight including budgeting, forecasting, and resource allocation.
• Collaborate with Finance to manage program budgets, monitor financial performance, and ensure sustainability.
• Identify opportunities for cost efficiency, revenue growth, and program expansion while maintaining service quality.
• Ensure compliance with all federal, state, and local regulations, accreditation standards, and organizational policies.
• Partner with Quality Assurance to monitor outcomes, regulatory adherence, and accreditation requirements.
• Proactively identify and address compliance risks and operational challenges.
• Implement corrective actions and continuous improvement initiatives.
• Lead, mentor, and support program managers, supervisors, and leadership teams.
• Foster a culture of accountability, collaboration, innovation, and professional excellence.
• Ensure staff receive appropriate training, supervision, and professional development.
• Build leadership capacity to support succession planning and long‑term sustainability.
• Cultivate strong relationships with community partners, government agencies, funders, and advocacy organizations.
• Represent Pillar Care Continuum at conferences, public forums, and industry events.
• Advocate for the rights, inclusion, and well‑being of individuals with disabilities.
• Stay informed of emerging trends, policy changes, and best practices in disability services.

• Bachelor’s degree required;
  Master’s degree in Social Work, Public Administration, Business Administration, or related field preferred.
• 7–10 years of progressive leadership experience in nonprofit or human services, preferably within disability services.
• Strong knowledge of adult disability services, including residential and community‑based programs.
• In‑depth understanding of nonprofit operations, budgeting, and regulatory environments.
• Knowledge of New Jersey regulations and agencies (e.g., DDD, DOE, DOH).
• Proven ability to lead multidisciplinary teams, manage complex operations, and drive…