Assistant to General Manager; Multi-Unit Position

Full-Time | Leadership | New Jersey Region

Orange theory Fitness is seeking a high-energy, operations-driven Assistant to General Manager (AGM) to support and elevate performance across multiple studios in our region. This role is ideal for someone who thrives in a fast-paced environment, loves coaching and developing teams, and is passionate about delivering excellence in Sales, Customer Service, and Cleanliness—the three pillars that drive our success.

• Sales Leadership
  • Build strong rapport with members, coaches, sales teams, and studio managers.
  • Lead and coordinate studio sales drivers, outreach events, and internal promotions.
  • Support sales execution through company-required outreach programs.
  • Assist with front desk coverage as needed.
  • Partner with leadership to run weekly sales initiatives (including “Manic Monday”), closeouts, and high-energy sales pushes.
  • Post weekly sales numbers for each studio.
  • Support efforts to keep studio attrition below 5% through low-usage calls, new join calls, and member engagement.
  • Assist Regional Manager in achieving a 50% Premier membership mix across all studios.
  • Submit end-of-shift summaries noting next-day opportunities and updates for staff.
  • Conduct weekly process audits for all studios (new join reports, Panda Docs, leads lists, etc.).
  • • Verify previous day’s sales opportunities and follow-ups
    • Confirm late cancel charges were processed
    • Ensure account alerts are updated
    • Provide coaching or retraining as needed based on audit findings
• Customer Service & Member Experience
  • Sending clear shift summary emails using provided templates.
  • Manage daily tasks through the assigned to-do application.
  • Support planning, scheduling, and execution of member-facing events each month.
  • Partner with leadership on decline recovery and collections processing.
  • Collaborate with each studio to ensure engaging, consistent social media content and member interaction.
  • • Identify 1–2 staff members per studio to support posting and engagement.
• Cleanliness & Facility Standards
  • Complete daily walkthroughs of each studio; document observations in shift summaries.
  • Ensure deep cleans occur weekly and participate where possible.
  • Confirm all equipment, maintenance needs, and technical systems are functioning properly.
  • Support studios in maintaining clean, organized offices, storage areas, and back-of-house spaces.
• Operations & Process Management
  • Maintain direct, open, and honest communication with the Regional Manager and Owners.
  • Partner on RMA procedures and equipment processes.
  • Assist with interviewing, hiring, onboarding, and training for Sales Associates and Front Desk team members.
  • Provide ongoing coaching, performance development, accountability conversations, and positive reinforcement to all staff members.
  • Ensure monthly newsletters are completed and sent on time.
  • Support the creation of a high-energy culture through contests, incentives, and team recognition.
  • Identify creative team members at each studio to support Splat TV, Canva projects, and monthly studio initiatives.
  • Complete monthly commission reports for payroll.
  • Assist with planning, preparing, and helping lead team meetings.
  • Manage monthly promotional planning and studio events so they are ready before the 1st of each month.
  • Pull weekly reports (late cancels, leads, missed guests, etc.)—typically on Sunday evenings—and assign projects for all three studios.
  • Maintain and update Opportunities Google Sheets for the region.

• Prior experience in fitness, hospitality, retail leadership, or multi-unit operations strongly preferred.
• Strong sales ability and experience driving team performance.
• Excellent communication, coaching, and conflict-resolution skills.
• Strong attention to detail and comfort with fast-paced, multi-location operations.
• Ability to manage competing priorities with organization and urgency.
• Passion for providing an exceptional member experience.
• Flexible schedule; must be available for weekends, evenings, and events as needed.

• We provide substantial paid training, certifications, and support to ensure your success
• Compensation includes competitive base pay, commission, and performance bonuses
• Free Studio Membership
• Product discounts
• Fitness casual dress-code
• Passionate, collaborative work environment
• The opportunity to learn every aspect of the business