Commercial Lines Senior Client Manager - NJ​/NY Metro

Commercial Lines Senior Client Manager – NJ/NY Metro

Join World Insurance Associates as a Commercial Lines Senior Client Manager, where you will drive excellence in client management and retention across the NJ/NY metro area.

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents. Founded in 2011, we have over 2,200 employees in more than 260 offices across North America, specializing in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

The Commercial Lines Senior Client Manager will play an integral role in driving our mission to deliver excellence in client management and retention.

• Effectively manage a high volume book of insurance business, ensuring all required tasks are completed accurately and on‑time.
• Grow client loyalty by building positive relationships and providing high levels of advocacy, excellent service, and professional communication.
• Handle renewals, service requests, claims, billing and new policies.
• Maintain a thorough understanding of markets, appetites, underwriting guidelines, submission procedures and other relevant processes.
• Review all applications, policies, endorsements and audits for accuracy.
• Coordinate expiration list with department manager to obtain renewal business information.

• Bachelor’s degree or equivalent work experience (preferred).
• Three years minimum of Commercial Account Management experience required.
• Property & Casualty license required.
• Valid driver’s license and insurance required.
• Proficient with Microsoft Office (Word, Excel, PowerPoint) and strong administrative/computing skills.
• Experience with Applied/Epic or similar agency‑management software (preferred).
• Ability to work independently and collaborate with team members.
• Self‑motivated, driven, and sense of urgency to meet deadlines.
• Effective written and verbal communication skills, including active listening and problem‑solving with minimal assistance.
• Strong multitasking, prioritization and discretion for sensitive information.
• Professional demeanor and positive attitude.

At World Insurance Associates (WIA), we celebrate and support our differences. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or veteran status. WIA makes reasonable accommodations for qualified applicants or employees with disabilities, unless an undue hardship would result.

This position is located in New Jersey. Base salary ranges from $80,000 to $85,000, with variable pay programs and a competitive benefits package. For more details, visit

World does not accept unsolicited resumes from agencies without a signed mutual service agreement. Unsolicited resumes will be considered World’s property, and no referral fee obligation is incurred. This includes resumes submitted directly to hiring managers without contacting World’s Human Resources Talent Department.