Site IT Lead

Environmental Conditions

Able to lift 40 lbs. without assistance, adherence to all Good Manufacturing Practices (GMP) Safety Standards, office, some degree of PPE (safety glasses, gowning, gloves, lab coat, ear plugs, etc.).

Standard (Mon-Fri)

Job Title: Senior Manager, IT - Ridgefield (Pharma Services)
Location: Ridgefield, NJ, United States
Business/Division: Pharma Services Group (PSG)
Department: Information Technology (IT)
Reports To: Sr. Director, IT - Pharma Services
Job Type: Full-time

The Senior Manager, IT - Ridgefield is the site IT leader accountable for reliable, secure, compliant technology services and strong day-to-day partnership with Ridgefield site leadership. The role leads execution across run + change, ensures enterprise and PSG portfolio programs land successfully at the Ridgefield site, and operates with high responsiveness, clear communication, and strong operational discipline.

A core expectation is delivering the digital foundation for site transformation by owning digital products, platforms, integration, and technical expertise required to implement and sustain digital capabilities at the site. This role partners closely with the Digital PPI team, who lead change leadership, adoption, and measurable value realization for digital initiatives.

• Serve as the primary IT leader for Ridgefield; establish strong partnerships with site leadership and functional stakeholders.
• Translate business priorities into a site IT plan aligned to PSG IT standards, roadmaps, and governance.
• Maintain high visibility with leaders and operational areas; anticipate issues, communicate clearly, and drive closure.

• Own site IT service performance across workplace services, connectivity, local infrastructure, and site applications.
• Lead local incident, problem, and change management with strong root cause and sustained corrective actions.
• Coordinate escalations with enterprise/central teams and vendors; provide proactive updates and post-incident follow-through.
• Plan and execute operationally sensitive changes (maintenance windows, production-impacting work, cutovers) with robust risk management.

• Own site implementation and sustainment of digital products and platforms ensuring solutions are secure, compliant, scalable, and supportable.
• Lead platform readiness (infrastructure, connectivity, environments, endpoint/device readiness, access management).
• Lead integration across site systems, data flows, interfaces, and IT/OT connectivity where applicable.
• Ensure technical delivery quality: architecture alignment, configuration/release readiness, technical documentation, and operational support model (monitoring, runbooks, knowledge transfer).
• Drive standardization and minimize site-specific customization; manage exceptions with clear remediation plans.

• Partner with Digital PPI (change/adoption/value owner) to ensure IT delivery enables adoption and measurable value realization.
• Establish and run a joint cadence for digital initiatives (scope, sequencing, readiness gates, dependencies, risks, go-live criteria, hypercare model).

• Lead Ridgefield execution for enterprise/portfolio initiatives (e.g., digital manufacturing/operational insights where applicable, data/reporting, Quality/Lab, core platforms).
• Maintain disciplined delivery management: milestones, dependencies, risks/issues, and clear reporting.
• Ensure readiness artifacts are complete and decisions are made on time (go/no-go inputs, cutover plans, hypercare readiness).

• Ensure Ridgefield IT services and regulated systems meet GxP/CSV expectations and remain audit-ready.
• Partner with Quality/Digital Assurance on validation deliverables, documentation hygiene, and control adherence.
• Maintain local risk and tech debt visibility (obsolescence, lifecycle, single points of failure) with mitigation actions and timely escalations.

• Enforce cybersecurity controls and operational practices at the site (endpoint, access, segmentation, patching cadence as applicable).
• Partner with Engineering/OT stakeholders to maintain clear IT/OT boundaries, ownership, and support models.

• Lead and develop local IT staff and matrix resources; set expectations and coach performance.
• Manage local vendor/partner delivery and SLA adherence; drive corrective actions as needed.
• Support site IT budget planning/forecasting and cost controls.

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
• 8+ years of progressive IT experience with increasing leadership scope; site/plant IT experience strongly…