Desktop Support Engineer

Location: Parsippany

Role: Desktop Support Engineer
Location: Parsippany, NJ
FTE
Job Description

1. Problem-Solving:
Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.

2. Communication:
Excellent verbal and written communication skills to interact effectively with users and team members.

3.

Certifications:

Relevant certifications such as CompTIA A+, Microsoft Certified:
Modern Desktop Administrator Associate, or similar are advantageous.

4. AV Equipment Knowledge:
Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams.

5. Network/Server Knowledge - Familiarity with racking and stacking of Servers or switches

6. Technical

Certifications:

Additional certifications such as ITIL, CompTIA Network+, can be beneficial.

7. Customer Service

Skills:

Strong customer service orientation to provide a positive user experience.

8.

Physical Requirements:

Ability to lift and move computer equipment and perform tasks that may require physical effort.

Roles & Responsibilities

1. Technical Support:
Provide technical assistance to users experiencing hardware and software issues.

2. Installation and Configuration:
Install, configure, and maintain desktop hardware, software, and peripheral devices.

3. Troubleshooting:
Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity.

4. User Training:
Train users in new technologies and provide guidance on best practices.

5. Documentation:
Maintain detailed records of technical issues and solutions, and update documentation as needed.

6.

Collaboration:

Work closely with other IT teams to resolve complex issues.

7. Conference Room Support:
Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment functions properly before meetings and provide on-the-spot technical support during meetings.

8. iOS Device Support:
Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions.