Senior Operations Engineer-IT

Location: Riverton

We are seeking a
* Senior IT Operations Engineer
* to serve as the technical backbone of our IT organization. This individual will be the
* go to escalation point
* when systems, networks, or computers fail, and will own day to day IT operations across a multi-location retail environment.

Interested in this role You can find all the relevant information in the description below.

This is a
* hands on role
* not just a managerial position. You will manage help desk operations, provide Level-2/3 technical support, and be responsible for the stability, security, and performance of our Windows systems and network infrastructure.

* Key Responsibilities
* * IT Operations & Help Desk Oversight
* * Own day to day IT operations across corporate and store locations

* Manage and direct Tier-1 help desk staff and workflows

* Act as the primary
* Level-2 / Level-3 escalation point
* * Diagnose and resolve complex hardware, software, and network issues

* Ensure timely resolution of incidents and minimize downtime

* Network Infrastructure & Protection
* * Design, maintain, and troubleshoot:

* Firewalls (Meraki, Sonic Wall, Fortinet, Ubiquiti, or similar)

* VLANs, VPNs, site-to-site connectivity

* DNS, DHCP, IP addressing, routing

* ISP circuits and failover

* Own network security best practices and incident response

* Monitor for threats, outages, and performance issues

* Windows Systems & Endpoint Management
* * Administer Windows environments (servers and workstations)

* Manage Active Directory, Group Policy, permissions, patching

* Support endpoint security tools (Crowdstrike, Sentinel One, Defender, etc.)

* Oversee imaging, deployment, and lifecycle management of devices

* Retail Systems Support
* * Support POS systems and store infrastructure

* Troubleshoot authentication, network, and connectivity issues impacting sales

* Coordinate with vendors, MSPs, and telecom providers when needed

* Act as internal technical authority during outages or system changes

* Documentation & Process Improvement
* * Document network diagrams, standards, and procedures

* Improve monitoring, alerting, and escalation processes

* Proactively identify risks and recommend improvements

* Required Skills & Experience
* * 5+ years in
* IT operations, systems, or network engineering
* * Strong hands-on experience with:

* Windows OS & Active Directory xrlwcon

* Networking fundamentals (DNS, DHCP, VLANs, VPNs, firewalls)

* Endpoint security and network protection

* Proven ability to troubleshoot under pressure

* Experience supporting distributed / multi location environments

* Comfortable being the “last stop” when something breaks

* Retail or POS system experience

* RMM tools and monitoring platforms

* Cloud exposure (M365)

* Vendor management experience

* Basic scripting (Power Shell)

Job Type: Full-time

Pay: $90,000.00 - $ per year

Benefits:

* 401(k)

* 401(k) matching

* Dental insurance

* Employee assistance program

* Employee discount

* Health insurance

* Life insurance

* Paid time off

* Vision insurance

Work Location:

In person