Information Technology Specialist

About the Position

This position is Non-appropriated Fund (NAF) and will be assigned to the NAF Information Technology Facility, Fort Dix, New Jersey.

Must have Windows Server and desktop support experience. Performs IT functions encompassing but not limited to:
Application Software, Customer Support, Network Services, Operating Systems, Policy and Planning, and enhances FSS local area network (LAN) and wide area network (WAN) systems. Monitors, tests, analyses, maintain, and operate multiple base level operating systems network platform. Coordinates the planning, development, configuration, installation, and maintenance of network systems to include the LAN/WAN. Analyzes LAN/WAN utilization statistics through data collection and performance measure to ensure smooth, reliable, and robust operation of unclassified networks.

Determines facility environment network system requirements and infrastructure to support systems. Coordinates LAN installation, implementation, maintenance, and troubleshooting; reviews, evaluates and fine-tunes components to achieve network connectivity. Installs, configures, and troubleshoots network, and application server hardware, network operating system software, and peripheral network equipment. Changes the components of existing equipment for efficient operation or recommends major modifications to existing systems.

Consults with managers and functional users to determine common requirements necessary to meet Information Technology (IT) business processes and needs. Performs analysis of current systems to determine which are capable of supporting functional requirements. Functions as the FSS Client Support Administrator or Functional System Administrator (CSA or FSA) for mission critical and unit-specific software applications and hardware that operates on the Joint Base MDL .MIL

network. Analyzes processes, problem activities, and system designs of the FSS activities to comply with legal and regulatory requirements. Plans, coordinates, and installs applications software and hardware for operational and POS systems. Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency and reliability of services. Runs tests to verify operability and functionality; analyzes hardware and software malfunctions to resolve physical and logical processing problems, and recommends acquisition of programs or equipment which will resolve operational problems.

Provides ongoing optimization and problem solving support; continually surveys system operation to identify potential systems problems which could lead to loss of service. Initiates solutions and recommends acquisition of programs/equipment. Provides reactive consultation, recommendation, and documentation to stems users. Provides customer technical assistance support and conducts studies to analyze  LAN failures. Provides ongoing technical support to customers to ensure proper functional use of equipment and programs to preclude undue interruptions to IT services.

Assists in solving problems associated with delivery of hardware and software orders. Provides management with necessary information to address difficult and complex problems in automating work processes. Promotes use of automated systems by providing instructions to functional area users on IT processes. Participates with operating officials, system programmers, computer users, and others to analyze progress review of established systems to determine reliability, productivity, and user friendliness of the existing network system hardware and software.

Independently researches literature for applicable systems. Assists with providing cost analyses for new and upgraded network infrastructure capabilities. Keeps up with new changes in technology to assist management in preparing for future enhancements. Provides input for future needs and prepares recommendations, justifications, and specifications for equipment and applications. Examines and evaluates alternative means of satisfying user requirements and makes recommendations to management regarding the most effective and efficient approaches.

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