Business/Systems Analyst
Job in
Montvale, Bergen County, New Jersey, 07645, USA
Listed on 2026-03-03
Listing for:
LOGIXtech Solutions
Contract
position Listed on 2026-03-03
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
Our client is hiring a Business/Systems Analyst on a long-term contract basis.
Work Location: Montvale, New Jersey
Work Model: Hybrid
Responsibilities:
- Lead day-to-day operations of the Application Support and Operations team, ensuring timely and accurate ticket triage, troubleshooting, and resolution.
- Collaborate with a team of other Support Analysts (both onshore and offshore).
- Act as the escalation point for complex incidents, performing hands-on troubleshooting and root cause analysis as needed.
- Collaborate closely with Microsoft, other vendors, and internal engineering teams on Azure performance, environment stability, and release management.
- Review and analyze logs, daily performance reports, and service metrics to ensure consistent application uptime and SLA adherence.
- Maintain strong communication and coordination across business, technical, and vendor teams.
- Implement best practices for incident, problem, and change management (ITIL).
- Drive continuous improvement across the support function: process automation, proactive monitoring, documentation, and knowledge sharing.
- Report KPIs, trends, and operational insights to leadership.
- 6 years of experience in Application Support, Production Operations, or Technical Service Management, including 3 years in a leadership or management capacity.
- Bachelor's degree in Computer Science, Information Systems, or related discipline is preferred.
- Strong understanding of Microsoft Azure architecture, monitoring, and operational tools.
- Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments.
- Hands-on ability to review logs, write SQL queries, and interpret system performance data.
- Prior experience managing offshore support teams and coordinating global operations.
- Excellent written and verbal communication skills; ability to interface effectively with vendors, engineers, and business stakeholders.
- Knowledge of Service Now, Application Insights, and ITIL-based processes.
Job : 84209
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