Mac Support Analyst

Location:

Neptune City, NJ, United States Date Posted:
Feb 27, 2026

Central Garden & Pet Company (NASDAQ:

CENT), is a leading innovator, marketer and producer of quality branded products for the pet, lawn and garden markets. Our Corporate IT department is seeking a Mac Support Analyst to work onsite at our 85 West Sylvania Avenue, Neptune City NJ and 965-999 Cranbury South River Rd Monroe, NJ locations.

This position requires a person who is outgoing, has excellent communications skills, enjoys and works well in a team environment, and likes helping people. Minimizes adverse impact of incidents on business processes and works to prevent their recurrence. This position analyzes metrics to identify trends, provide proactive recommendations to the management team, and provides operational support for Enterprise desktops and other client technologies.

Please visit our website for additional information:

• Provide Level 1 & 2 Service Desk/Desktop Enterprise Support for all client IT technology.
• Provide schedule flexibility to ensure adequate overall Service Desk Team staffing between 7am and 7pm CT Monday - Friday.
• Answer inbound phone calls, correctly document the calls in the ticket management system, gather additional information, route calls to other teams when they cannot resolve the issue.
• Continual monitoring of the Service Desk queues in the ticket management system.
• Provide local and remote technical support including, but not limited to:
• Password resets and unlock accounts
• Install, image, build, and configure software & hardware including computers, mobile, & printers
• Computer software application installation and deployment
• Local computer inventory management and secure hardware storage
• Walkup, Onsite, Phone and e-mail technical support
• Diagnose and resolve hardware, mobile device, telecom, systems software, and network problems
• Video Conferencing, Web Ex, Teams, Wi‑Fi and Boardroom VIP onsite meeting tech support.
• Network Printer and Copier support and Vendor escalation.
• Security Camera system initial support and Vendor escalation.
• Investigate root cause and Problem Resolution as needed
• Monitoring, tracking, and communications throughout the lifecycle of an incident or service request.
• Classification and initial support
• Investigation and diagnosis
• Resolution and recovery
• Ensure compliance with Incident Management process by reviewing tickets for accuracy and completeness.
• Maintain customer‑focused interaction via phone, email and “drive bys” with a courteous, time‑sensitive and professional manner.
• Professional “Welcoming” and Onboarding for company new hires, VIP’s and Executives.
• Timely and professional support for company VIP’s, C‑level Executives, and their support staff.
• Update and communicate technical service policies, manuals and documentation for products or services supported by the Service Desk as needed.
• Coordinate customer and support issues to ensure timely distribution of knowledge and productivity and positive impact on customer satisfaction.
• Acquire and maintain knowledge of current support policies and methods of support delivery in order to provide technically accurate solutions to customers.
• Lead and/or participate in IT Projects that enhance the quality and efficiency of Service
  Delivery across the IT technical teams.
  Local Facility support resource as IT coordinator for Moves, Construction, changes to the site(s).
• Local IT Support (LCON) for other CIS teams (Network Operations, System Operations, etc.)
• Travel to other New Jersey sites for on‑site support will be required including our locations at 965-999 Cranbury South River Road, Monroe NJ.
• Travel to regional sites for on‑site support may be required.

• Bachelor’s Degree preferred
• CompTIA A+ certification preferred
• Minimum 2 years work experience in a customer service or technical support environment
• Prior experiences with an IT Service Desk or technical call center a plus.
• Strong Mac OS and Windows 11 experience in an Active Directory domain is preferred.
• Kandji/Iru MDM (Mac) management system experience is preferred.
• Network Printing support experience in an Active Directory domain preferred.
• Enjoys and works well in a…