EOP Product Group Customer Success Manager - NA

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.

You provide software and applications expertise, and be responsible for implementation of the solutions.

You will oversee the planning and execution of software and applications. To do so, you will manage an internal team and partner with external suppliers and use your deep technical and market knowledge and thorough understanding of our business goals find and deploy the right software and application solutions for the future. You will support programs to implement regional and global software and application strategies, offer input to financial planning and controls for software and applications on a regional and global level, collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments, explores opportunities to leverage scale and drive savings, and ensure that support service level objectives and key performance indicators are accomplished.

A desire to drive your future and accelerate your career. You will bring experience and knowledge in :

• Managing staff and line responsibilities
• Managing large-scale software and application services
• Service delivery, support and excellence
• Program/Project management with experience managing multiple projects for budgets, resources, schedules and quality
• General technical background
• Understanding of integration and how different applications talk to each other
• Process and service orientation
• Business processes

This role lead acts as the bridge between regional business needs and global MDS Products & Platform strategy. The role is accountable for delivering scalable, flexible, and collaborative MDS solutions that enable business transformation across markets. The MDS Planning Lead ensures successful adoption of core planning product solutions and platforms (like SAP S/4

HANA and O9, aligning with global product architecture while addressing regional business needs.

To operate effectively in a product organization composed of global, regional, and local teams, this role must embody the following principles:

Clear Lines of Responsibility

Define accountability across global, regional, and market levels. Prevent overlaps in responsibilities to avoid confusion and conflict. The MDS Planning Lead must own regional MDS delivery while aligning with global solution frameworks.

Collaboration & Communication

Champion seamless communication between business, MDS, and vendor teams. Set up effective communication channels to support joint decision-making and transparency.

Autonomy & Empowerment

Empower local and regional teams to make timely, market-relevant decisions. Ensure these decisions are aligned with global standards and strategies.

Scalability & Flexibility

Design MDS solutions and operational models that scale with business growth and can adapt to changing market needs or disruptions.

Shared Ownership

Foster joint accountability for technology success across global and regional stakeholders. Create a culture of collaboration and shared goals.

Strategic Leadership

Provide thought leadership to shape regional solution strategies aligned with global digital architecture.

Drive fit-gap assessments and influence global Core Model evolution through regional insights.

Program Delivery & Governance

Own regional MDS plans, execution, and delivery metrics.

Lead end-to-end testing, cutover, and hypercare in coordination with business and vendor partners.

Manage risk analysis and escalation protocols

Stakeholder Engagement

Act as a trusted MDS advisor to regional business leads.

Support the BRD creation and validation process to ensure clarity and completeness.

Deliver executive-level reporting on KPIs, risks, and adoption metrics.

Change & Resource Management

Co-develop change management strategies to ensure user adoption and process readiness.

Lead upskilling and retention of critical MDS resources in-region.

Support contingency planning and operational continuity.

Ensure that MDS investments yield measurable business value in cost, efficiency, and competitive advantage.

Support agile delivery models (e.g., sprint sign-offs, tech gates).

Key Stakeholder Interactions

Internal:
Regional Business Leadership, Global MDS Products & Architects Managers, PMO, BU MDS Teams

External:
Vendors, Implementation Partners, System Integrators

Leadership Competencies

Agile Learning & Digital Agility

Transparent Communication

Constructive Challenge/Design Thinking & Innovation

Data-informed decision making

Resilience Under Uncertainty

Strategic Decision Making

Hybrid, 3 days at office per week.

The base salary range for this position is $140,300 to $192,940; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly…