LVMH Watch Estimator

The Repair Estimator is responsible for providing accurate and timely repair estimates for customer watches while ensuring adherence to LVMH Watch & Jewelry's quality standards. This role requires precision, efficiency, and a commitment to exceeding customer expectations. The specialist will diagnose watch issues, identify necessary repairs and parts using our internal software, and maintain clear communication with customer care to ensure customer satisfaction.

The specialist also upholds brand integrity by identifying counterfeit products and validating warranty information.

• Expert Diagnosis & Estimation:
• Thoroughly examine internal components of customer watches to identify defects and assess repair needs.
• Utilize power consumption testing to determine the required level of service.
• Evaluate all operating functions of watches to ensure comprehensive repair solutions.
• Proficiently use Proconcept (internal repair software) to identify necessary repairs, parts, and generate accurate estimates.

• Customer Communication & Satisfaction:
• Collaborate with customer care to keep customers informed about the repair process, scope of work, and expected outcomes.
• Address customer inquiries proactively to ensure satisfaction throughout the repair journey.

• Brand Protection & Quality Assurance:
• Identify counterfeit brand-name watches and follow established protocols for reporting and customer communication.
• Validate warranty information to ensure appropriate repair handling and cost allocation.
• Strictly adhere to quality control protocols throughout the repair process, ensuring all repairs meet LVMH standards.

• Process Adherence & Efficiency:
• Meet or exceed daily quotas for estimates and quality control inspections while maintaining accuracy.
• Prioritize workload effectively to ensure timely completion of tasks.
• Maintain detailed and accurate records of all evaluations and repairs.

KNOWLEDGE, SKILLS & ABILITIES

• Prioritization & Attention to Detail:
  Ability to effectively prioritize tasks with strong attention to detail and follow-through.
• Collaboration & Teamwork:
  Demonstrated ability to work collaboratively within a team environment.
• Initiative & Independence:
  Self-motivated with the ability to work independently and take ownership of responsibilities.
• Technical Proficiency:
  Ability to type efficiently and quickly learn new computer programs (specifically Proconcept).
• Communication
  
  Skills:
  
  Excellent communication skills, with the ability to interact courteously, professionally, and informatively with colleagues and customers.

• Previous experience in estimating or quality control within a production environment is highly desirable.
• For internal candidates, a strong working knowledge of Proconcept is strongly preferred.
• High school diploma or equivalent is required.
• Proficient typing skills are required.

• Employee benefits: At our Maison, we offer a generous and comprehensive benefits package including medical insurance, bonus or commission structure, paid time off, retirement plans, and more.
• Equal Employment Opportunity: Our company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, disability, medical condition, genetic information, marital status, veteran status, or any other legally protected status. We provide reasonable accommodations to participate in the job application or interview process and to perform essential job functions.