Cloud MSP IT Help Desk Support Wood Ridge, NJ

Cloud MSP IT Help Desk Support job at King Tech Repair. Wood Ridge, NJ.

At King Tech we are leading provider of IT Services, we are looking to add to our help desk team to provider level 1 and level 2 help desk support to expand client base.

• Understand and solve customer technical problems over the phone or in-person as needs warrant.
• Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
• Monitor and troubleshoot back up or other regularly scheduled client work.
• Work within a ticketing system to track and elevate customer problems.
• Maintain a positive phone demeanor and ensure customer satisfaction.
• Perform remote maintenance as needed.
• Other duties as assigned.
• Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Forti Gate and Sonicwall and Cisco Firewalls, and others.
• Spot themes and proactively work to solve them.

• Good working knowledge of basic LAN network.
• Experience with access control.
• Experience with surveillance cameras.
• Experience with setup of network switches and routers.
• Must have your own basic tools.
• Create and maintain documentation on a consistent basis with multiple different networks.
• Work as part of a team to support users.
• Configure basic IT equipment such as IP Cameras, NVR, Cisco Routers, Firewalls, VOIP Phones, Managed Switches, and Access Points.
• Thorough knowledge of common end-user software:
  Microsoft, Apple, Adobe, web browsers, email, etc.
• Experience supporting an environment of Windows and Mac computers.
• Ability to work with different types of software and applications, troubleshoot IT hardware, and test and fix network wiring.
• Excellent verbal and written communication skills for communicating with end users and upper management.
• Must be able to maintain confidentiality.
• Candidate should feel comfortable in taking initiative and taking direction from colleagues.
• Preferred Experience in Information and Technology.
• Preferred Experience in entry level networking and system applications.
• Preferred Comp TIA A+ Certification and Comp TIA Network + Certification.

• Love of working in a fast-paced environment.
• Good written and verbal skills.
• Knowledge of Microsoft Products with base levels of competency in Windows Operating systems and Active Directory.
• Technical Aptitude.
• Desire to make people happy when you solve their computer problems.
• Solid attendance record.
• Technical Certification or Degree in Computer Science.

Must have a valid driver’s license and own vehicle to get around. Gas and tolls and millage is reimbursable.

If you would like to work in a fast-growing firm that will support your learning, then Apply Now!