Associate Help Desk Support Analyst

Associate Help Desk Support Analyst (Contract)

This range is provided by Ascendion. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$25.00/hr - $45.00/hr

Job Title: Associate Help Desk Support Analyst

Location: Basking Ridge, NJ (Onsite – 5 Days/Week)

Company: Ascendion

Job Type: Contract to hire

At Ascendion, we focus on creating transformative technology solutions for our clients. Our team is passionate about innovation, reliability, and customer-focused IT services. We are currently seeking an Associate Help Desk Support Analyst to join our team onsite in Basking Ridge, NJ.

The Associate Help Desk Support Analyst will be responsible for providing first-line support for laptop hardware and software issues. This includes troubleshooting, configuring, and reimaging laptops, as well as resolving sound and connectivity problems. The ideal candidate will have experience supporting both Windows and macOS environments and will be comfortable providing both remote and onsite support.

• Troubleshoot and resolve laptop hardware and software issues.
• Configure and reimage laptops as needed.
• Diagnose and fix sound-related problems on devices.
• Provide both remote and in-person technical support to users.
• Work with ticketing systems to document and track support requests.
• Ensure timely and professional communication with end-users.
• Collaborate with other IT staff to maintain high support standards.

Required:

• Must be able to work onsite in Basking Ridge, NJ 5 days a week.
• 2–3 years of experience in technical support or IT help desk roles.
• Basic technical knowledge of both Windows and macOS operating systems.
• Experience configuring and reimaging laptops.
• Experience with password reset.
• Familiarity with Microsoft Outlook and general Office 365 applications.
• Understanding of IT support principles and troubleshooting practices.
• Awareness of common ticketing systems (e.g., Service Now, Jira).
• Strong verbal and written communication skills.
• High School Diploma required.

Preferred:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Industry certifications (e.g., CompTIA A+, Microsoft Certified).

• Competitive salary and benefits
• Growth and learning opportunities
• Supportive and collaborative team environment

Apply today to be part of a forward-thinking IT team at Ascendion!

Associate

Contract

Information Technology