IVR Business Analyst - UI​/UX

Project Manager / Business Analyst - Senior Consultant

Associate level, full-time employment.

Job function:
Research, Analyst, and Information Technology. Industries: IT Services and IT Consulting.

• Own and manage the governance and change-management processes for key organizational platforms.
• Maintain platform consistency, compliance, and integrity across all users.
• Oversee the central operational issue tracker related to compliance and data integrity, ensuring all issues are properly logged, prioritized, and resolved in a timely manner.
• Conduct routine data and process audits to validate ADOM data accuracy and enforce policy adherence.
• Manage and update critical internal communication materials on a regular basis to support weekly briefings and stakeholder sessions.
• Proactively identify operational gaps, inefficiencies, bottlenecks, and risks.
• Recommend and support automation, tooling improvements, and process optimization opportunities.
• Lead initiatives that enhance overall operational efficiency, accuracy, and scalability.
• Strong BA skills (Requirement facilitation/Conduct workshops/Run UAT sessions/Ability to understand & articulate the high level technical design/Manage offshore team).

• UI/UX design experience in Figma.
• Experience conducting surveys with clients.