Computer Operator

Job Title:

Computer Operator-p>

Location:

System Business Office

Department Name: IT&S Data Center Operations

Req #:

Status:
Hourly

Shift: Day

Pay Range: trucs: $$21.69 - $30.64 per hour

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate’s educational background, skills and professional experience.

A Computer Operator is responsible for the overall monitoring and health of the Central Data Center as well as the West Orange data center. They are responsible for the creation of the Active Directory accounts during their shift in accordance with the departmental policy and procedures. Computer Operators monitor multi‑technology computing platforms, interfaces and servers. They are responsible for ensuring a stable operating environment and attaining maximum utilization of system facilities.

Troubleshoots and restores routine technical service and peripheral equipment. Schedules and performs production runs. Provides a 2nd level of support to the Caretech Enterprise Service Desk as needed, and performs QB triaging of calls to admins within the Server, Messaging, Network, Backup, San, and UNIX teams to ensure the appropriate person is contacted only on an as needed basis.

A high school diploma, Data Processing/Operational Support School or equivalent. 0‑1 year(s) of IT experience.

Subject to various shift assignments and odd hours. Subject to assorted machine noise.

Subject to various shift assignments. Lifting of up to 50lbs. 25% severe strain, 75% little strain.

RWJBH employees and vendors.

• Monitors the ops mailbox and acts an all emails/requests.
• Monitors opmanager. When an alert is sent, performs next steps as stated in the alarm.
• Monitor systems and interfaces. Monitor Interface Engine which includes troubleshooting error conditions and working with analysts and vendor when necessary
• Ensure immediate escalation of production issues to Manager or to the Director in the absence of the Manager.
• Escalate/Communicate all other issues/concerns to Manager/Director, as applicable.
• Effectively communicate with Manager, cross functional team leads/team members, clients & vendors. (both Written & Verbal).Ó
• Communicate effectively with the user community regarding the status during system downtimes and unusual circumstances.
• Is resourceful in all types of circumstances, especially difficult situations.
• Monitors BMS system, handles/escalates issues as they occur.
• Acts on high priority tickets immediately and escalates as needed.
• Run jobs/ processes in accordance with procedures.
• Performs walk thru of the data center, UPS room and transformer room on each shift. Opens tickets for appropriate teams for any alerts discovered and escalates any major issue to manager.
• Perform necessary actions related to each of the 30 day account expiration lists African and emails received. Follow‑up as necessary.
• Control access of vendors and outside employees needing to enter the data center. Check to see if they are expected, signed in and out and notify manager. Ensure all unauthorized visitors are denied access.
• Provide Phone Support/ helpdesk functions. Works with other IT teams when needed.
• Publish Daily Morning Report.
• Attend morning call. Review morning report and quarterback issues on call.
• Acts as quarterback after hours and escalates issues to appropriate teams.
• Perform receiving duties for deliveries for operations and other teams. Operates loading dock, sign for deliveries and communicates with other teams on the status of the delivery.
• Perform Operational/Administrative duties with quality.
• Has the knowledge to know where to look for department documentation. Demonstrates the ability to read, understand and follow departmental documentation before asking for assistance from a co‑worker.
• Create, maintain & post applicable documentation in the Operations Team share.
• Logs, sends and receives off site tapes on an as devido base.
• Has the ability to…