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IT Field Technician

Job in Atlantic Highlands, Monmouth County, New Jersey, 07716, USA
Listing for: Pomeroy
Full Time position
Listed on 2026-01-12
Job specializations:
  • IT/Tech
    IT Support, Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
Location: Atlantic Highlands

WALK-UP IT FIELD TECHNICIAN (IQ BAR) Essential Job Functions

  • Provides on-site field support to customers including installation, repair, and servicing of IT equipment.
  • Resolves software and hardware issues on Windows, MacOS, Android, and iOS devices.
  • Assists in investigating and resolving complex installations and maintenance matters.
  • Instructs customers in the operation and maintenance of systems and equipment.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up testing.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs analysis on system issue trends and solutions.
  • Supports customers in a timely manner and balance priorities to achieve individual and team productivity goals.
  • Documents all pertinent user information and the nature of problem reported with accuracy.
  • Records all inventory transactions accurately to maintain service and inventory part accuracy.
Basic Qualifications
  • High school diploma or G.E.D.
  • Five or more years of field support experience.
  • Experience working with corporate hardware, software and equipment.
  • Able to lift 45 pounds.
  • Able to work in the USA.
Other Qualifications
  • Deep understanding of computer hardware and software components.
  • Experience navigating technical issues with a high level of customer service and empathy.
  • Excellent verbal and written communication with the ability to tailor communication style to different audiences.
  • Experience working in a dynamic, fast-paced environment.
  • Shown success in team environments demonstrating shared responsibility and accountability.
  • Strong analytical and problem solving ability.
  • Good time management and organizational skills.
Work Environment
  • Office environment.
  • Dress code:
    Business casual.
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