Field Tech Analyst

NTT DATA's Client is seeking a Field Tech Analyst that has 2+ years of experience in the following:

• Install, upgrade, support, and troubleshoot computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
• Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
• Diagnose and resolve software issues, operating system issues, and network issues
• Interact with End Users to identify IT issues, provide easy-to-understand explanations of the resolution, and provide timely updates on progress of their IT issues
• Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
• Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes

• 2+ years desktop and/or deskside experience
• High School Diploma or equivalent
• Must have reliable personal transportation (Automobile)
• Ability to physically perform general office requirements (ability to lift 50lbs)

• Undergraduate degree or some college coursework preferred
• Strong knowledge of Windows operating system environment
• Solid client service skills
• A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Travel will be minimal and on an exception basis only

Location:

America

The starting hourly range for this remote role (
34 $- 36$ hourly
). This range reflects the minimum and maximum target compensation for the position across all U.S. locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401(k) program with company match, and additional voluntary or legally required benefits.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.