Service Delivery Engineer - AI

Location: Piscataway Township
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** As a digital and cybersecurity services company, Stratascale exists to help the Fortune 1000 transform the way they use technology to advance the business, generate revenue, and respond quickly to market demands. We call it Digital Agility.
**** To learn more about how we’re shaping the future of digital business and a more secure world, visit **#
** Job Description Summary
** The Service Delivery Engineer - AI will be part of the Integration Data Center Solutions (IDCS) team, responsible for supporting the deployment of OEM-specific AI computing systems (e.g., NVIDIA, Dell, HPE) in customer data centers. They will play a crucial role in ensuring the successful deployment, integration, and operation of AI solutions for clients. The Service Delivery Engineer - AI plays a crucial role in bridging the gap between AI technology and client needs, ensuring that solutions are delivered effectively and efficiently on-site.
The Service Delivery Engineer - AI will report to the SHI Data Center Factory in Piscataway, NJ, when they are not traveling and on-site for customer deployments.
** Role Description
*** Oversee the deployment and integration of AI solutions, ensuring alignment with client requirements.
* Collaborate with clients to gather needs and deliver tailored technical expertise throughout project phases.
* Troubleshoot and resolve technical issues during AI solution implementation in coordination with relevant teams.
* Manage project timelines, deliverables, and resources to ensure timely and successful outcomes.
* Conduct training sessions for clients, explaining complex AI and machine learning concepts in accessible terms.
* Document technical processes and provide feedback to enhance AI service offerings and internal best practices.
* Work closely with product development teams to relay client feedback and drive continuous product improvements.
* Travel to client locations as needed to deliver hands-on support and professional services.
* Utilize advanced knowledge of AI/ML frameworks, data analysis tools, and programming languages to support solutions.
* Maintain a strong customer service focus, ensuring effective communication and high satisfaction throughout project life cycles.
** Behaviors and Competencies
*** Initiative:
Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.
* Critical Thinking:
Can apply critical thinking skills to complex problems, identifying logical and illogical reasoning, and making strategic decisions.
* Problem-Solving:
Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
* Teamwork:
Can lead a team effectively, facilitating cooperation, sharing information, and ensuring that all team members are able to contribute to their full potential.
* Self-Motivation:
Can proactively seek out challenges, initiate self-development projects, and contribute to personal or professional innovative ideas.
* Communication:
Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
* Technical Troubleshooting:
Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.
* Documentation:
Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
* Time-Management:
Can consistently use time effectively, balance multiple tasks, and meet deadlines.
* Organization:
Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
** Skill Level Requirements
*** The ability to write, debug, and maintain code in programming languages such as Python, R, or Java to support AI initiatives – Intermediate
* The ability to effectively utilize applications like Word, Excel,…