Front Desk - Hotel

The Lambertville Station Inn
, a member of Genesis Hospitality, is seeking experienced and team-oriented candidates for the Front Desk Agent position. Candidate must be willing to work weekdays, weekends and/or holidays.

• Greets guests, check guests in and out of their rooms.
• Ensures that every guest has an enjoyable experience at the hotel.
• Answers guest inquiries including recommending activities and restaurants.
• Maintains safety of guest’s luggage when houseman is not available.
• Manages online and phone reservations.
• Manages updated records of bookings and payments.
• Obtains guests contact details and stay dates.
• Processes all payments and verifies credit card data.
• Provides information about hotel, available rooms, rates, amenities, and payment options.
• Responds to guest complaints in a professional and timely manner.
• Liaises with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs.
• Confirms group reservations and arranges personalized services for VIP customers and event attendees, like wedding guests.
• Upsells additional facilities and services when appropriate.

• Must possess computer literacy.
• Must possess a professional, polished image through in-person and phone interaction.
• Excellent communication skills, both written and verbal.
• Well-developed multi-tasking, organizational skills, and detail-oriented.
• Ability to work in a fast-paced environment and work well under pressure.
• Ability to handle sensitive information and keep it strictly confidential.
• Candidate must be dependable and reliable.

• The employee is regularly required to sit, use hands to handle or feel, reach with hands and arms, and talk or hear.
• The employee is frequently required to stand and walk.
• Specific vision abilities required by this job include: close vision, distance vision, color vision and focus.

• Normal office environment.
• The noise level in this office is usually mild to moderate.

• High school diploma and/or equivalent.
• Bilingual in Spanish is a plus, however, not required.

• Competitive salary.
• Flexible schedule.
• Comprehensive training.
• Medical insurance.
• 401(k) plan.
• Paid sick time (NJ).
• Great discount program.

And more!!!

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Genesis Hospitality is an equal opportunity employer.