Patient Co-ordinator

If you are kind, caring and compassionate and are able to remain calm and positive in a busy working environment then we need to hear from you! You will provide general assistance to the Practice Team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. You will receive,assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

As the first point of contact within the practice you will ensurean effective and efficient reception service is provided to patients and other visitors to the Practice. You will dealwith all general enquiries, explain procedures and make new and follow-up appointments showing kindness and patience all times.

You will be able to explain

Practice arrangements and formal NHS requirements to new patients and those seeking temporary/emergency cover and ensure procedures and paperwork are completed.

You will be trained to work on a daily basis work on Accuryx triage to ensure prompt responses to patient requests.

You will feel confident making and receiving telephone calls as required and will use the care navigation toolkit to advise. Diverting calls and taking messages,ensuring accuracy of detail and prompt delivery to the most appropriate person will be a big part of your role.

You will refer repeat prescription requests on to the prescription clerks, or assist where possible.

You will advise patients of relevant charges for private (non-General Medical Services) services, accept payment, and issue receipts/invoices for same when necessary.

You will enter patient information on to the computer as required, following processes accurately.

You will maintaina thorough knowledge of all Practice procedures.

You will enjoy being able to cover all reception positions, maintain a working knowledge of unfamiliar tasks.

We are part of the Wantage PCN in the health centre, working alongside Church Street Practice. The Health Centre has had an extension built very recently offering extra capacity.

Our patient list size is approximately 16,000.

We offer free parking at the Health Centre.

Social events are organised througout the year - recently we have enjoyed a darts afternoon, a cricket afternoon and a meal in a local restaurant.

We have a large clinical team consisting of 10 doctors, both partners and salaried GP's, a nursing team, pharmacy team, physio team and an admin and secretarial teams.

Ensurean effective and efficient reception service is provided to patients and other visitors to the Practice.

Dealwith all general enquiries, explain procedures and make new and follow-up appointments.

Inline with practice procedures, ensure that patients with no prior appointment but who need an urgent consultation are seen in a logical and non-disruptive manner.

Explain Practice arrangements and formal NHS requirements to new patients and those seeking temporary/emergency cover and ensure procedures and paperwork are completed.

Receive and make telephone calls as required. Useof the care navigation toolkit to advise. Divert calls and take messages,ensuring accuracy of detail and prompt delivery to the most appropriate person.

Refer repeat prescription requests on to the prescription clerks.

Advise patients of relevant charges for private (non-General Medical Services) services, accept payment, and issue receipts/invoices for same when necessary.

Enter patient information on to the computer as required.

Maintaina thorough knowledge of all Practice procedures.

Beable to cover all reception positions.

Maintain a working knowledge of unfamiliar tasks.

• Good General Education including Mathematics and English
• Experience of working in primary care
• Experience of working in a GP practice

• GCSE grade A to C in English and Maths

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.