Referral Specialist

Base pay range

$60,000.00/yr - $60,000.00/yr

(Behavioral Health | Field-Based + Office)

This is a relationship-driven, community-facing role supporting a growing behavioral health organization. The Community Outreach & Referral Specialist serves as a trusted connector between local hospitals, schools, crisis centers, and families seeking care. This position combines consistent in-person outreach with inbound referral support and requires professionalism, empathy, and reliability.

You’ll work closely with a Business Development Lead and an internal clinical/administrative team, gradually taking ownership of a defined territory and helping expand referral partnerships through face‑to‑face relationship building.

• Conduct 20–25 in-person outreach visits per week to community partners including hospitals, schools, crisis centers, and related organizations within a ~50‑minute radius
• Build and maintain strong relationships with clinical staff, counselors, referral coordinators, and community leaders
• Represent the organization professionally at all times, confident communication, and trustworthy demeanor
• Follow an established outreach plan and territory assignments while identifying new partnership opportunities over time
• Convert outreach efforts into referrals and track activity tied to commission/bonus potential
• Receive inbound referral calls, gather critical information, and support families through next steps with empathy and clarity
• Balance time between field outreach, onsite presence, and referral coordination (field time is a priority)
• Document outreach visits, conversations, referrals, and conversion outcomes accurately
• Collaborate closely with business development leadership and internal clinical teams
• Attend required meetings, trainings, and occasional weekend events (weekday flex provided)
• Demonstrate consistency, follow‑through, and long‑term commitment to the role and territory

• Maintaining a high weekly volume of in‑person outreach
• Building trust with hospitals, schools, and crisis partners from the ground up
• Managing emotional conversations with families during crisis situations
• Balancing independence in the field with internal collaboration
• Growing into territory ownership while working under a developing BD structure

• 1–3 yearsof experience in outreach, community relations, admissions, marketing, referrals, or a related field
• Comfort with field‑based work and managing a weekly outreach schedule
• Strong interpersonal, communication, and presentation skills
• Ability to build trust quickly with professionals and families
• Organized, reliable, and able to document activity accurately
• Comfortable using basic CRM or outreach‑tracking tools
• Able to work independently while staying aligned with team goals

• Behavioral health, rehab, or healthcare experience
• Existing relationships with hospitals, schools, or community organizations
• Admissions or referral workflow familiarity
• Prior field‑based sales, outreach, or community engagement experience
• Natural networker who enjoys being out in the community

Mid‑Senior level

Full‑time

Health Care Provider

Public Health and Health and Human Services