Flight Centre - Junior Revenue Specialist - Montvale

Junior Revenue Specialist

Flight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, headquartered in Brisbane, Australia, operates leisure and corporate travel businesses in 23 countries and manages a global network that spans more than 90 countries through company-owned businesses and independent licensees. Our purpose is to "open up the world for those who want to see" and we give people around the world the opportunity to experience something truly amazing — travel!

We're seeking a results-driven professional to lead hotel group commission revenue recovery across our corporate business in the United States and Canada. In this high-impact role, you'll manage, maintain, invoice, audit, and maximize group commission revenue – ensuring every opportunity is captured and optimized.

As the go-to expert for Americas corporate brands, you'll collaborate closely with internal supply, finance, and operations teams to drive performance, strengthen processes, and achieve key business goals and KPIs. Your analytical mindset and attention to detail will directly influence revenue recovery and operational excellence.

If you're passionate about revenue optimization, cross‑functional collaboration, and delivering measurable results, this is your opportunity to make a meaningful impact within a dynamic hotel group environment.

• Proactively monitor outstanding commissions and follow up with hotel partners via email & phone to ensure timely payment.
• Collaborate with the finance team to validate receipt of payments and ensure accuracy and alignment with financial records.
• Provide observations on delinquent accounts and work with relevant team members to escalate issues and drive resolution.
• Audit and validate group contracts to ensure accuracy and commission eligibility, enabling seamless invoice generation for timely issuance to hotel partners.
• Collaborate with hotel partners to improve commission recovery, fostering strong relationships and encouraging preferred payment options.
• Work with external commission collection agencies to keep processes up to date and maintain accurate account setups.
• Accurately generate group commission invoices, adhering to taxation requirements in each country to ensure compliance.
• Prepare and issue required documentation to hotel partners to facilitate seamless and timely commission processing.
• Assist other brands in investigating and resolving issues related to missing group commissions, ensuring accurate allocation and payment.
• Identify opportunities to improve the group commission process, driving continuous improvement and efficiency.
• Build positive relationships with Travel Managers through constructive feedback on improving group contracts for commission recovery.
• Generate routine reporting to communicate data quality issues, hotel partner performance, and internal challenges impacting recovery efforts.
• Produce additional ad‑hoc reporting as required by the business.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported.

• Accurate audit of group contracts and invoice generation, ensuring compliance with taxation requirements and correct fund allocation.
• Effective communication with hotel partners and internal teams, fostering positive relationships and timely commission payments.
• Efficient collaboration with finance teams, external agencies, and other brands to validate payments, streamline processes, and resolve discrepancies.
• Strong multitasking ability, managing contract audits, invoice issuance, and follow‑ups while meeting deadlines.
• Foundational understanding of financial processes, such as invoice generation and payment validation, to support accurate commission tracking and compliance.
• Maintaining accurate records and generating clear, concise reports on commission recovery, outstanding balances, and delinquent accounts for decision‑making.
• Adaptability to evolving processes and requirements, collaborating with external partners to maintain streamlined operations.